Organizational Change Manager

Job Responsibilities and Requirements

The Organizational Change Manager’s role and responsibilities include:

• Working with leaders and peers across the organization to map enterprise needs and define and develop a plan that supports capturing the return on investment associated with the adoption of changes created by strategic initiatives

• Supporting the OCM work stream by conducting stakeholder and impact analysis, identifying and planning for anticipated and persistent resistance, assessing change readiness, developing communications, and defining specific tasks, activities, and/or changes required to embed new or changed capabilities in the environment

• Planning, enabling, and supporting the design, development, and delivery of key communications

• Providing input, documenting requirements, and supporting the design and delivery of training programs

• Creating actionable deliverables to support sponsors, managers, project and program managers, peers, and business partners in managing change

• Leveraging standard frameworks to develop resources and toolkits for use as needed in support of building change capability across the organization

The most common Organizational Change Manager skills include analysis, critical thinking, interpersonal skills, problem-solving skills, and systems thinking skills. You also need to possess specific skills like:

• Taking a broad view of the business and varied degrees of appreciation for strategies, processes, technologies, and governance 

• Applying change management methodologies during agile, waterfall, and hybrid development efforts

• Empathizing with how people are affected by change and how they cycle through the change process while applying strategies and tactics to maximize change adoption within reasonable timelines

• A natural inclination for problem solving with the ability to see the implications of actions on the end result

• Experience in creating business processes with the aid of various tools and techniques

• Excellent written and verbal communication skills with the ability to communicate well at all levels of the organization

• The ability for teamwork at all levels of the organization

• Strong decision-making abilities

• Ability to influence others towards agreeable decision making

Required Knowledge, Skills, Abilities and/or Related Experience

• 5+ years of experience in managing change related to organization-wide transformation preferably in the insurance industry specifically related to group products

• Change Management certifications such as Prosci, CCMP, or CPCM are preferred but not required

• Proven experience supporting operational business areas and facilitating senior level teams in change management strategy, execution, and planning for both internal employees and external customers

• Demonstrated cross-organizational project management skills and success, including familiarity with project management approaches and applying change methodologies to support change in both agile and waterfall environments.

• Proven ability to develop strong, collaborative working relationships and establish a high level of credibility across functions, lines of business and organizational levels, skilled at resolving conflict and negotiating effectively and tactfully.

• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects

• Demonstrated critical thinking and problem-solving skills and the ability to balance the need to gather detail with the need to solve the problem

• Advanced PC skills, including SharePoint administration, MS Word, PowerPoint, and Excel

• Bachelor’s degree in Organizational Development, Human Performance Technology, Communications, or equivalent experience

Ability to Travel: Up to 25%

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.  

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance 
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.