Generosity Growth Consultant-1

What You'll Do: 

As a part of our Commercial Payments Sales team, the Generosity Growth Consultant  (GGC) will partner with our Account Executive Teams to serve as the final step in the sales process, providing white glove onboarding for our Ministry Brands’ Giving clients while supporting the acceleration their partnership with Ministry Brands. The primary focus of this role is to realize the expected revenue of each new opportunity as quickly as possible by consulting with each new client to remove roadblock in support of an accelerated ramping of expected revenue. 

Key Responsibilities: 

You will work as an integral part of our Revenue Team, partnering with our Account Executives to support a successful onboarding and solution launch for our new clients. Your role will call you to understand the client’s goals and challenges, to implement onboarding plans supporting an acceleration of revenue growth, and proactively resolving any issues. You’ll act as a strategic advisor thru the Clients first 6 Months with Ministry Brands, collaborating with various teams to ensure a seamless client experience, monitor client progress, and continuously improve the onboarding process by documenting best practices. 

• Facilitate Seamless Transitions: Work with Account Executives to ensure a smooth handover from the sales process thru completion of the underwriting process 

• Understand Client Needs: Collaborate with Account Executives and our New Clients to align on their goals, challenges, and current processes 

• Onboarding Plan Execution: Implement and support the Generosity Onboarding Plan to help our New Clients start generating revenue quickly. 

• Proactive Issue Resolution: Identify and resolve any potential issues or obstacles that could delay client onboarding and revenue generation 

• Strategic Guidance: Act as a trusted advisor, offering strategic advice and recommendations to help clients get the most out of their Giving investment 

• Cross-Functional Collaboration: Work closely with Sales, Customer Success, and our Product Teams to ensure a cohesive client experience. 

• Monitor and Report: Track client progress and performance, report on key metrics, and suggest areas for improvement 

• Continuous Improvement: Document best practices and lessons learned to enhance the onboarding process continually 

Who You Are: 

• 2+ years of experience in a client-facing, strategic consulting role (sales or success), ideally within the SaaS or technology industry 

• Excellent analytical and problem-solving skills, with the ability to quickly identify and address issues 

• Strong project management and organizational skills, with the ability to manage multiple clients and priorities 

• Outstanding communication and interpersonal skills, with the ability to build trust and credibility with clients 

• Familiarity with sales processes, customer success strategies, and revenue operations 

• Ability to translate complex technical concepts into easy-to-understand recommendations for clients 

• Bachelor's degree in Business, Marketing, Technology, or a related field, or an equivalent combination of education and experience 

• Experience working with faith-based, nonprofit, or social impact organizations 

• Understanding of philanthropic trends and best practices 

Physical Considerations: 

• Ability to work in a general office environment 

• Ability to handle extended periods of computer-based work, including telephone 

• Ability to work flexible and long hours, as needed, including outside regular business hours and days 

Travel Considerations: 

• Domestic and/or international travel required, estimated up to 5%