Software Asset Management (SAM) Implementation Manager

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Software Asset Management Lead to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services.

Responsibilities:

• Oversee IT Software (SW) asset lifecycle for Mac and Windows installation, maintenance, administration, testing, vulnerability scans, automation (e.g. deployment scripts), license, entitlements, decommissioning and troubleshooting ensuring optimal and secure operations. 

• Manage asset database to track software, maintenance schedules, patching, etc. and lead a consolidated view of Assets across Logistics, Maintenance and Management including active directory, system access, user admin., access control remediation efforts, and periodic audit. 

• Document and report Inventory management/physical accountability checks on all software assets, Monthly Critical Priority Incidents and High Priority Incidents, update ITIL Framework, AES Scores, VA Monitoring Framework, auto alerts to VA OIT, performance metric, utilization, discrepancy & corrective action. 

• Work closely with Analytics Lead on Asset and Account control Center Dashboard including SW Asset Management, Quarterly KPI Report (asset health, system updates, patches applied, configuration changes, vulnerability, mitigation), Semi-Annual (OS updates, App admin activities, health status, future roadmap), Sys Access & User, audit, local level control, disabling inactive end-user account, and service account management. 

• Manage and document vendor information to obtain specifications and costs (quote), refresh information for SW assets 

• Coordinate and collaborate with defined escalation paths and Asset & Logistics team members for specifications and dependencies to maintain the baseline  

• Manage and utilize software asset management information for compliance and data calls 

• Collaborate with ESOM Contract Business Operations team members for effective IT SW asset management and forecast / prepare for future SW asset demand 

• Capturing IT SW investment requirements and aligning those upstream to the portfolio and budget; and downstream to customer service engineers and system administrators for timely and efficient customer delivery 

• Demonstrating a commitment to quality and customer support through close monitoring of SW Incidents, Service Tickets, Problem Management, etc. 

Work environment 

• Contractor or on-site with up to 25% travel possible. General office environment.  

• Work is generally sedentary but may require movement about the office for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. 

• Possible off-hours work to support releases and outages 

• Occasional movement of small articles up to 10lbs 

• Must be able to remain in a stationary position 50% of the time 

• Continually operates a computer and other office productivity machinery 

• Occasionally required to move self in different positions to accomplish tasks in various environments including tight and confined spaces 

• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard 

The above “Work environment” is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Location: This position can be performed in a remote setting within the US and will be supporting Eastern Time working hours.

Requirements

• Bachelor’s degree in computer science, engineering, math, or equivalent (8 years of additional relevant experience may be substituted for education) 

• 5 years of experience with IT Software asset management  

• Experience with MS Office Suite (Excel, PowerPoint, Word) 

• Good communication and interpersonal skills  

• Ability to follow policies and procedures 

• Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions. 

• Aptitude to address negative situations and positively resolve them. 

Preferred: 

• Experience supporting a federal client and ServiceNow. 

• ITIL certification 

Clearance requirements:

• Must have the ability to obtain and maintain Public Trust Clearance. 

• Must be US Citizen or Green Card holder. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.   #itccareers #LI-BK1