Email Support Specialist, Utility Services

Background

Sunroom Leasing partners with property managers to lease homes. We found that the utility setup process was complicated for renters and property managers, so we created a standalone product for it. Utility Profit is on a mission to improve the experience of renting homes. We make it easy for renters to see the utility options for their address and set up their water, electric, gas, and internet. We’re building out our team and creating the future of moving.

Utility Profit partners with property managers, offering a unique 'found revenue' service to boost their earnings. Through our partnership, property managers stand to increase their profitability while enhancing their tenant’s move-in experience. Our headquarters are in Austin, TX, and we have a distributed team of 40+ talented employees.

Job Description:

The Email Support Specialist will handle all customer inquiries related to utilities, ensuring accurate, timely, and helpful responses. You will be the primary point of contact for customers seeking assistance with utility-related questions, providing them with the information they need to resolve their issues efficiently. In addition to handling inquiries, you will be responsible for auditing and reviewing AI-generated responses to customer queries. The goal is to ensure that the AI is providing accurate and relevant answers to customers.

What you’ll be doing:

• Answer all customer email inquiries related to utilities via Front.

• Review and audit AI-generated responses to ensure they align with company standards and provide accurate information.

• Collaborate with the Purchasing team to offer support and feedback based on customer inquiries, and identify areas for improvement.

• Maintain a thorough understanding of common customer concerns to provide precise information.

• Provide recommendations for refining AI systems to enhance the customer experience and support.