Field Project Manager - (HR30815G)

Job Title: Field Project Manager
Location: Remote (CST Time zone)
Salary Range: up to 2000 USD

Work Schedule: Monday - Friday, 7:00 AM to 4:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

We represent a high-growth, direct-to-consumer startup disrupting the plumbing and home services industry. With rapid revenue growth over the past two years and a mission to become a market leader in the next 30 years, the company fosters a startup spirit focused on innovation, quality, and customer satisfaction.

Position Overview:

The Field Project Manager will oversee and enhance our technician reporting system to drive collaboration, efficiency, and service quality. This role involves managing the end-to-end process of reporting workflows, ensuring effective collaboration with field technicians, sales, installation teams, and development teams, as well as optimizing system functionalities to meet evolving company needs.

Key Responsibilities:

Process Ownership:

• Serve as the main point of contact for all matters regarding the reporting system, overseeing its entire lifecycle.
• Own the systems functionality, ensuring it aligns with operational goals and technician needs.

Stakeholder Collaboration:

• Collaborate closely with sales, installation, and management teams to gather feedback and improve system usability.
• Define and track success metrics in partnership with stakeholders, including installer satisfaction and report accuracy.

Continuous Improvement:

• Analyze data and feedback to identify enhancements, working closely with developers to implement updates.
• Test and roll out updates and provide necessary training to team members on new system features.

Metrics & Reporting:

• Establish and monitor key performance indicators (KPIs) to assess system effectiveness.
• Report system performance insights to stakeholders,

Training & Documentation:

• Create and update comprehensive documentation for system processes.
• Provide training and support to ensure effective system use across all team members.

Qualifications:

• 2+ years of experience in process management, technical project management, or related field.
• Familiarity with software development and data analysis to facilitate effective collaboration with developers and analysts.
• Proficiency in English, with excellent written and verbal communication skills.
• Strong project management abilities to drive cross-functional initiatives and align with company objectives.
• Highly detail-oriented with a process-driven approach.
• Adaptable, tech-savvy, and committed to ongoing improvement.
• Familiarity with Google Workspace, Slack, and CRM tools.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.