LEARNING AND DEVELOPMENT SPECIALIST (12 MONTH MAX-TERM CONTRACT) | CUSTOMER RELATIONS | SYDNEY
At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
As a Learning and Capability Specialist you will be responsible for designing and delivering learning initiatives for Customer Relations
You'll be responsible for :
- Utilise contemporary adult learning principles and techniques to develop and deliver learning and capability solutions.
- Responsible for creating eLearns that are engaging, interactive and upskill our people in complaints.
- Deliver a broad range of Customer Relations programs from induction to upskilling and career development programs. You will utilise many delivery modes and channels, with a strong emphasis on self-service learning.
- Drive a continuous improvement approach to the learner capability and experience to ensure effective embedding of learning and capability through evaluation of success metrics.
- Balance the learner experience and innovation with a commercial lens through modern and 'fit for purpose' adult learning methodologies.
- Collaborate with stakeholders' enterprise-wide across Allianz, external regulatory bodies and Allianz global to leverage existing learning, drive scale, improve efficiencies, and build enterprise mindset.
About you
- Experience and knowledge of general insurance or finance preferred
- Solid understanding of Learning & Development, adult learning principles
- Solid understanding of instructional design using Articulate storyline
- Experience in using applications to create engaging elearn modules.
- Experience applying adult learning methodologies, designing, and delivering learning solutions, in a medium - large corporate organisation, in a fast-paced, ever-changing environment, desirable.
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.
- Adaptability and flexibility to work in a dynamic environment managing risks, project deliverables, stakeholder challenges, and meeting deadlines.
- Ability to interpret complex information, extract meaningful insights, provide effective options, and influence decision making.
What's on offer
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
