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Medical Intake Representative

Remote:

Full Remote

Contract:

Full time

Work from:

Australia

Offer summary

Qualifications:

Customer service experience required, Healthcare or medical background preferred.

Key responsabilities:

Manage initial patient communications remotely
Register patients and schedule appointments

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Full-time (40 hours a week)

Monday - Friday

8: 30 AM - 5PM PST

30 min unpaid Lunch break

Job Summary:

As a Virtual Medical Intake Representative, you will remotely manage the initial patient experience, handling phone and patient portal communications, registering patients, scheduling appointments, and coordinating patient needs with empathy and efficiency.

Key Responsibilities:

Remote Communication Management: Answer and direct incoming calls with professionalism, handle patient inquiries, and manage electronic correspondence to ensure timely follow-up.
Patient Registration: Accurately register new patients in the Electronic Medical Record (EMR) system, double-checking all data entries to avoid errors and maintain data integrity.
Document Coordination: Send messages to new patients, detailing necessary forms and providing deadlines to ensure all required information is collected efficiently.
Scheduling: Schedule and confirm patient appointments, managing the calendar to optimize workflow and patient satisfaction.
Secure Data Handling: Uphold confidentiality standards and adhere to HIPAA regulations, managing patient information with utmost discretion.
Accountability in Remote Environment: Report daily activity summaries to the supervisor and maintain open communication channels to ensure consistent productivity and support in a virtual setting.