Senior Customer Support Representative (ZR_18509_JOB)

This is a remote position.

Job Highlights:

• Contract: Independent Contractor
  
• 40 hours per week
  
• Monday to Friday, 8:30AM to 4:30PM Brisbane QLD
  
• Includes 30 minutes' paid break
  
• Client Timezone: Queensland, Australia
  
  

Client Overview

Join a groundbreaking tech startup on the cusp of launching an innovative SaaS AI platform that’s set to revolutionize customer interactions. This cutting-edge company is pioneering the integration of advanced AI agents with human expertise to deliver unparalleled customer experiences. With a global reach spanning the UK, USA, Australia, and New Zealand, this venture is poised for rapid growth and offers an exciting opportunity to be at the forefront of AI-driven customer service evolution.

Job Description

Embark on an exhilarating journey as a Senior Customer Support Representative for a trailblazing SaaS AI platform. In this dynamic role, you’ll be the vital human link in a sophisticated AI-powered customer service ecosystem. You’ll expertly navigate complex inquiries that surpass AI capabilities, providing personalized support that showcases the perfect blend of technology and human touch. As the platform expands globally, you’ll have the unique opportunity to shape the future of customer engagement, drive sales growth, and contribute to the evolution of AI-human collaboration in customer service.

Responsibilities

• Serve as the primary human touchpoint for intricate customer inquiries that require nuanced understanding and personalized attention
  
• Seamlessly collaborate with AI agents to ensure a cohesive and superior customer experience
  
• Proactively identify and pursue sales opportunities, converting support interactions into revenue-generating relationships
  
• Adapt communication styles to engage with a diverse effectively, global client base across various channels
  
• Maintain meticulous records of customer interactions and sales activities to inform AI improvements and business strategies
  
• Contribute valuable insights to refine and enhance customer service processes as the platform scales
  
• Stay at the cutting edge of product features and industry trends to provide expert guidance to clients
  
• Participate in the continuous improvement of AI capabilities by providing feedback on customer interactions
  

Requirements

• 3+ years of proven experience in customer support or sales, preferably within SaaS or tech environments
  
• Exceptional written and verbal communication skills in English, with the ability to convey complex information clearly and concisely
  
• Demonstrated ability to work independently and thrive in a remote, fast-paced setting
  
• Sharp problem-solving skills and keen attention to detail
  
• Proficiency in using CRM systems and adaptability to learn new software quickly
  
• Flexibility to work in different time zones to support a global customer base
  
• Basic understanding of AI and its applications in customer service (preferred)
  
• Strong sales acumen with a track record of converting leads into loyal customers
  
• Ability to balance empathy and efficiency in customer interactions
  
• Enthusiasm for technology and a passion for staying updated on the latest industry developments
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job