Position: Production Support Engineer
Experience: 3+ years
Work Mode: Remote
We are looking for a technical support engineer. The initial job description shared by the client is as follows. Please ensure that we require someone with experience in Production Support rather than Development.
RESPONSIBILITIES:
· Work actively with team members to analyze and resolve application issues
· Identify defects, discrepancies, and trends by ways of code debugging or log analysis
· Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
· Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
· Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
· Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
· Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
· Actively participate in Change management process with view to manage risk in production environment
· Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
· Develop reports that provide trending statistics to track and manage application health and support service performance
· Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB:
· Computer Science concept of Data Structures in practical use cases
· Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues,
· Good unix trouble shooting skills, Good understanding of capacity management
· Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders one of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.
· One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
· One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2
· AWS
OPTIONAL SKILLS OR QUALIFICATION ( NICE TO HAVE )
· Experience in the Financial Service Industry
· Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud
· Degree in Computer Science
