Operations Manager (Must be from Australian company)

Our client is a leading Australian recruitment agency.

Role Overview

The Business Manager serves as the operational backbone supporting the Director in managing the day-to-day operations of the business and acting as a trusted second-in-command (2IC). This role ensures that the Director can focus on strategic growth and business development by taking ownership of administrative, operational, and management responsibilities. Key responsibilities include managing core systems and processes, developing and overseeing Standard Operating Procedures (SOPs), handling accounts payable and receivable, onboarding new employees, liaising with suppliers, managing HR tasks, and providing general support to the team. The Business Manager also serves as a backup for Consultants and Talent Partners during absences, ensuring uninterrupted service delivery.

Key Responsibilities

Operations and Systems Management

● Oversee and optimise core systems and processes to ensure operational efficiency.

● Manage software tools, including GSuite, Aircall, LinkedIn tools, and Seek Talent Search.

● Develop, document, and maintain Standard Operating Procedures (SOPs) for all business processes to ensure consistency and efficiency.

● Maintain accurate records, data integrity, and regular updates across all systems.

Financial Administration

● Handle accounts payable and receivable, ensuring timely and accurate financial transactions.

● Manage invoicing, expenses, and financial records in coordination with external accountants.

● Prepare basic financial reports for the Director’s review.

Employee Onboarding and HR Management

● Coordinate onboarding for new employees, ensuring a seamless introduction to systems, processes, and company culture.

● Maintain employee records and manage HR functions, including leave tracking and compliance.

● Serve as the main point of contact for HR-related queries and policy updates.

Supplier and Stakeholder Management

● Act as the primary contact for suppliers, ensuring smooth communication and timely delivery of services.

● Negotiate contracts and manage relationships with vendors.

Team Support and Backup

● Provide backup support for Consultants and Talent Partners during absences, handling emails, calls, and urgent matters.

● Assist in managing client and candidate communication to maintain high service standards.

● Take on general administrative duties to ensure team efficiency and continuity.

Social Media and Branding

● Oversee the social media presence, ensuring alignment with the company’s branding and messaging.

Strategic Support for the Director

● Act as a trusted advisor and 2IC, supporting the Director in decision-making and strategic initiatives.

● Handle routine operational matters, allowing the Director to focus on business growth and client acquisition.

>The candidate will also handle and manage vendors and suppliers, such as the bookkeeping firm or marketing agency, to ensure tasks are completed.

Requirements

• A must-have is current experience working for an Australian agency or professional services firm, as this bridges the cultural fit with the team.
• Must be familiar with Xero

• The main focus will be candidates with HR and Recruitment experience; however, candidates from the following industries will also be considered:

-Management Consulting

-Financial Services (e.g., Wealth Management)

-Human Resources Consulting

-Marketing and Public Relations Agencies

-IT/Technology Consulting

-Accounting Firms