Patient Safety Partner, Remote Volunteer role

About Medefer

Medefer is an innovative CQC registered healthcare provider that aims to transform the way that healthcare is delivered by enabling healthcare systems to provide patients with the best healthcare experience - timely, efficient and effective.

Founded by Consultants and GPs working in the NHS, our culture is driven by a deeply held commitment to the NHS and delivering transformational change to the patient experience. We are a passionate, dedicated and patient-focused team striving to make healthcare fit for the 21st century. Our vision is to completely re-frame the way that healthcare is delivered.

Medefer’s technology platform delivers world-class leading safety, whilst delivering a unique approach in delivering a national service to patients, from referral, to treatment and discharge.

AT MEDEFER WE BELIEVE THAT EVERY NHS PATIENT DESERVES THE BEST POSSIBLE HEALTHCARE. 

About the role:

Role: Patient Safety Partner

Location: Remote, with occasional travel to the central London office

Rate of Pay: This is a volunteer role

Hours: 2-3 per week with an additional 1-2 hours per month for monthly meetings

We are seeking a Patient Safety Partner (PSP) to join us in a new voluntary role focused on improving patient safety, following the introduction of NHS England's Patient Safety Incident Response Framework (PSIRF).

The role of the Patient Safety Partner is to act as the voice and representative of the patient and be an integral part of our team, sharing your insights and experiences as part of our commitment to enhance patient safety.

Key responsibilities:

• You will be required to attend meetings on a weekly basis and attend additional monthly meetings as they arise. During the meetings you will support compliance monitoring, address safety issues and provide appropriate challenges to enable change.
• You will provide patient insight by understanding and voicing what matters to patients.
• You will review organisational information and provide constructive feedback, ensuring that our information is easy for patients to understand.
• As an advocate for patient safety, you will ensure that the groups and committees you attend prioritise the patient, carer, and family perspective and champions a diversity of views. You will be willing to speak up if you think these objectives are not being met.

About you:

• You will have an understanding of and interest in patient safety.
• Be able to communicate confidently and articulately with senior leaders about strategic issues.
• Provide a patient, carer, or lay perspective and be able to put forward views on behalf of the wider community and groups of patients.
• Have experience of championing health improvements.
• Be a critical friend, be able to give constructive opinions and suggest solutions to issues.
• Possess sound judgement and an ability to be objective.

To apply, please visit us via https://medefer.teamtailor.com/ where you will be required to complete a statement of interest, answering the following questions:

• What has motivated you want to be a Patient Safety Partner, what interests you about the role?
• What skills and past experiences make you suitable for the role?
• What change would you like to enable in your role as a Patient Safety Partner?

We reserve the right to close the vacancy early in response to a high volume of applications.

Medefer fully complies with the Equality Act 2010. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds. 

Medefer is dedicated to ensuring the safety and well-being of everyone who uses the company services or work within the organisation. In this role, you’ll help us to protect vulnerable people from harm and abuse. We require all team members to follow local safeguarding policies and complete necessary training to maintain a safe, respectful and proactive environment. Background checks are mandatory for successful candidates, and a commitment to safeguarding practices is essential.

Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken.

This role is subject to a DBS (Disclosure and Barring Service) check as part of the onboarding process