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Chief Technician (Virtual Infrastructure)

Remote:

Full Remote

Contract:

Fixed term

Experience:

Senior (5-10 years)

Work from:

Belgium

Offer summary

Qualifications:

Higher vocational training or secondary education., 4-6 years of post-related experience., Technical expertise in IaaS and virtualization., Proficiency in Linux and Windows operating systems..

Key responsabilities:

Oversee daily operation and maintenance of IaaS services.
Troubleshoot and resolve technical issues promptly.

Brevco Services SCS https://brevcoservices.com

51 - 200 Employees

See more Brevco Services SCS offers

Job description

Chief Technician (Virtual Infrastructure)

Working Location: Braine-l'Alleud, Belgium
Language: High proficiency level in English language

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

·         Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience
·         Technical Expertise:
ü Practical proficiency in both on-premises and cloud technologies (both public and private)
ü Familiarity with the operations and standards of Infrastructure as a Service (IaaS), including physical and virtual servers, VMware hypervisor, and storage devices
ü Hands-on experience with virtualization using VMWare ESXi, blade and rack-mount servers, and Hyperconverged Infrastructure (vSAN)
ü Proficiency in managing software-defined storage systems
ü Competence in working with Linux and Windows operating systems, including Active Directory (A.D.), hardening, and patching
·         Cloud Operations and Management:
ü Practical experience in public and private cloud environments, covering IaaS, PaaS, SaaS, and cloud monitoring and optimization
ü Familiarity with at least one of the following containerization solutions: OpenShift, Docker, Kubernetes, or Tanzu
·         Collaboration and Communication:
ü Exceptional ability to function effectively within a team, provide IT support, and resolve technical issues
ü Willingness to stay updated on advancements in IaaS technologies
·         Documentation and Process Development:
ü Proficiency in documenting current designs and configurations
ü Ability to create and maintain Standard Operating Procedures (SOPs) and training materials
·         Communication Skills:
ü Outstanding verbal and written communication skills
·         Availability and Incident Response:
ü Willingness to respond to IaaS incidents even outside regular working hours

Desirable Qualifications/Experience:
·         Certifications and Training:
ü Industry certifications related to virtualization, Linux operating systems, cloud, and containerization technologies
·         Service Provisioning Experience:
ü Previous work experience in a service provisioning organization
·         Understanding of NATO Responsibilities:
ü Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO)

DUTIES/ROLE:
·         Daily Operations and Maintenance:
ü Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds
ü Perform system administration tasks for other IaaS-related assigned systems
·         Troubleshooting and Issue Resolution:
ü Identify and troubleshoot issues promptly, assisting in their timely resolution
·         Change Management and Documentation:
ü Follow change management processes diligently
ü Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones
·         Strategic Support and Coordination:
ü Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle
ü Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities
·         SLA Compliance and Process Development:
ü Monitor compliance with Service Level Agreements (SLAs)
ü Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services
·         Reporting and Communication:
ü Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases
·         Ad Hoc Responsibilities:
ü Undertake ad hoc tasks related to the NISC Business Area's Responsibilities
·         Availability and Flexibility:
ü Be prepared to work during scheduled maintenances, serviceaffecting activities, and contingency situations beyond regular business hours
ü Be on-call after working hours on weekends if necessary
·         Travel and Deployment:
ü Be ready to travel and work at various locations, including SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacenters in NCIA's responsibility as required