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Technical Customer Support - Zendesk (ZR_18472_JOB)

Remote:

Full Remote

Contract:

Full time

Work from:

Australia

Offer summary

Qualifications:

Proficient in written and spoken English, Prior experience in customer support or related field, Comfortable with technology and quick to adapt, Strong problem-solving abilities.

Key responsabilities:

Engage with customers via phone, email, and ticketing system
Investigate and resolve customer inquiries and technical issues
Deliver solutions and ensure customer satisfaction
Track support cases and follow up for swift resolutions

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Monday to Friday - 12 PM to 9 PM EDT (12 AM to 9 AM Manila Time)

Join Our Team as a Technical Customer Support Agent!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to be a part of our dynamic team as a Customer Support Representative!

We're not just a manufacturer; we're partners in success for small and medium businesses nationwide. Our top-of-the-line commercial equipment powers enterprises, enabling them to excel in their industries. We take pride in not only our superior products but also in the unparalleled support we offer to our valued customers.

Job Overview:

As a Customer Support Representative, you'll be at the forefront of our commitment to excellence. You'll be the friendly voice on the other end of the line, the problem-solving wizard behind the screen, and the beacon of assistance for our customers. If you're ready to make a difference and leave a lasting impression, this role is perfect for you.

Responsibilities:

Engage with customers via phone, email, and our efficient ticketing system, Zendesk.
Investigate and resolve customer inquiries and technical issues with precision and care.
Utilize your exceptional communication skills to deliver solutions and ensure customer satisfaction.
Keep track of support cases and follow up diligently to guarantee swift resolutions.

Requirements

Proficient in both written and spoken English.
Prior experience in customer support or a related field.
A knack for effective phone communication and interpersonal skills.
Possess patience, empathy, and a dedication to providing top-tier service.
Comfortable with technology and quick to adapt to new systems.
Strong problem-solving abilities and a proactive approach to troubleshooting.

Benefits

Independent Contractor Perks:

HMO Coverage on Eligible Locations
Permanent Work from home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_18472_JOB