Customer Support Engineer

We are seeking a skilled and customer-focused Customer Support Engineer to join our team. In this role, you will have a central position in the support and further development of our software for emergency services, which saves lives and significant value every day. This position offers a unique opportunity to contribute to the delivery of critical ICT solutions. This is a remote role reporting to the Director, Customer Support.

Responsibilities:

• Be part of the team responsible for maintaining and ensuring new software versions are deployed across various environments.
• Support and troubleshooting on Level 3 tickets
• IT security
• Be a part of duty on call 24/7/365

Qualifications & Experience: 

• Bachelor’s or master’s degree in computer science or related fields.
• Experience with Azure, Scrum and DevOps practices.
• At least 5 years’ experience with Software development, and the latest versions of C#, .NET, MS SQL.
• Familiarity with one or more of these technologies and tools: GitHub, GitOps, Splunk, WPF, WCF, OpenId Connect, ASP.NET, Entity Framework, RabbitMQ, Blazor and ArcGIS GIS platforms.
• Strong collaboration and communication skills.
• Excellent communication skills in Norwegian and English, both written and verbal.
• Must be able to obtain security clearance at the "confidential" level.

What We Offer:

• Competitive benefits package, including pension, insurance, and a subsidized canteen.
• Opportunity to make a meaningful impact by improving emergency solutions in collaboration with police, fire, and healthcare personnel.
  
• Remote work culture
• Significant responsibility and autonomy within a local company, part of a global network.

Important note:

Our company develops and manages socially critical ICT solutions covered by the Patient Records Act. The candidate moving to offer stages will therefore be asked to provide a police clearance certificate for the offer to be valid.

About us:

Locus Solutions is part of Enghouse Transportation, a division of Enghouse System Limited, a publicly listed Canadian-based software with global operations in many countries. Enghouse systems was founded in 1984. We are the market leader in products and services within transport, emergency services, security companies and service companies. Our entity Locus Solutions holds significant market share in the Nordic region. Locus is the market leader in products and services for the transport industry in the Nordics, emergency services, security, security and assistance companies, with a common goal: To make everyday life easier for our customers, whether on the road or in the office. Here we deliver solutions where factors such as high availability, stable and efficient communication and high security are of decisive importance. Read more about Enghouse & Locus Solutions on

Business-critical IT solutions for emergency services, security, transport and logistics (locus.no)

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We appreciate the enthusiasm of all applicants. While we thank you for your interest, only those selected for an interview will be contacted. Enghouse is proud to be an equal-opportunity employer, considering all applicants without discrimination. Accommodations will be provided upon request during the hiring process. Ready to help us shape the future? Apply now!

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