Job title:
Remote Service Engineer - Cardiovascular Informatics
be a part of Remote Support by offering our customers’ solutions that include high-tech medical equipment and a best in class customer experience. We are a committed team that works hard together for our customers and likes the opportunities and challenges within Remote Support.
Your role:
Restore customer operations in the fastest possible time.
Work with Health Care Information Technology Products, and in particular Cardiovascular Informatics.
Troubleshoot IT solutions at any level (HW, SW, Database and Network).
Escalation to Problem Management keeping the Incidents technical responsibility during escalation phase.
Participate on the definition and be the owner of the action plan needed for the technical resolution.
Work cooperatively with other technical teams to provide tools and processes to help preventing common problems.
Monitor incoming case volumes and react to incident trends and critical issues by working with the management to develop a resolution plan.
Ensure respect of SLAs.
Willing to travel to customers on-site around Spain (20%)
* Kindly request submit your CV in English
You're the right fit if you have:
Customer orientation, stress-resistance, great communication and team-work skills.
Native Spanish speaker. Good level of English is also required.
Technical education at the university level or similar (Masters / Bachelor's degree, in medical technology or IT).
Work experience as an engineer in medical technology or a similar environment is required.
Good experience and knowledge in Healthcare Informatics are required.
Experience and knowledge of remote technical support.
Experience, interest and knowledge of databases and network management are preferred.
You should have knowledge of networks (CCNA, CCNP, CWNA, CWTS or equivalent) and IT infrastructures (Windows OS, VMWare, Hyper V, SQL Server).
English skills - Professional Proficiency
Driving license
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This role is an office and field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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