Preliminary Investigation Coordinator - Work from Home

Delta Group is a privately held, woman-owned, national investigative firm established in 1983 and headquartered in Buford, Georgia. With over 40 years of experience, Delta Group was built on the foundations of three key factors: People, Innovation and Results. People have always been at the core of who we are at Delta Group, and we pride ourselves on a culture that fosters the development and growth of our team. When it comes to Innovation, Delta Group has integrated innovation as a key driver in the development of our quality investigative performance and results across everything that we do. Throughout 4 decades in business, Delta Group has always been a results-driven company. We have a longstanding history of commitment to our clients in building trust based on our results and relationships. We’ve seen many changes during our tenure, but one thing that has never changed is our commitment to providing quality results.

Delta is looking to fill a full-time Preliminary Investigation Coordinator position. Below is the desired criteria.

Responsibilities:

• Review applicable client dashboards for cases requiring IAPs/Preliminary Investigations
• Work cases in the order they are entered into CM system unless other direction in received from Case Manager or Account VP
• Thoroughly review and understand database comprehensive report and accurately populate template with the available information
• Conduct database research in an effort to obtain additional information that may not be listed in the comprehensive report
• Search social media and open internet sources for information regarding the subject of the investigation focusing on what could be considered pertinent to the claim
• Maintain an open line of communication with Case Manager and Account VP when information discrepancies are identified
• Complete IAPs/Preliminary investigations in a timely manner with a goal of 30 minutes or less, understanding some may take longer if information is either plentiful or difficult to locate/confirm
• Perform data entry efficiently
• Prepare and modify documents including correspondence, reports, drafts, memos, and emails
• Reviews files, records, and obtain information to respond to request
• Provide general administrative and clerical support
• Handle sensitive and confidential material and information with discretion
• Conduct verification via phone

Knowledge, Skills, and Ability Requirements:

• Extensive experience with Microsoft Office, primarily Word, Excel, and Outlook
• Ability to remain in a seated position for extended periods of time
• Ability to operate standard office equipment and keyboards
• Excellent English and grammar skills, written and verbal
• Must possess the ability to work efficiently and accurately
• Must be detail-oriented
• Must be organized
• Ability to learn quickly
• Strong problem solving and critical thinking skills
• Good customer service skills
• Must manage multiple tasks and prioritize appropriately
  

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type:

• Full-time

Schedule:

• 8 hour shift
• Monday to Friday 8am-5pm EST

Education:

• High school or equivalent (Preferred)

Delta Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy, sexual orientation, gender identity / expression), national origin or ancestry, genetic information (including family medical history), physical or mental disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Compensation$14 - $17 per hour DOE