Digital Operations Manager

Are you passionate about streamlining operations to drive extraordinary growth? Step into the role of Operations Manager for this eCommerce brand, a rapidly growing, innovative brand for cat lovers that’s reshaping the pet care market across Europe.

With their success in France and exciting launches planned for Germany, the UK, and beyond, they’re just getting started. As Operations Manager, you’ll be at the heart of this expansion, guiding the growth and setting up the operational foundations for long-term success. This is a rare chance to make a tangible impact, building a brand poised to become a household name across Europe.

What You’re Getting Into

You’ll be joining a dedicated, collaborative team of e-commerce experts who thrive on challenge and rapid growth. As an Operations Manager, your mission is to bring strategic ideas to life, coordinating and executing projects crucial to the brand’s success in new markets. Together with the COO, you’ll help establish operational frameworks and feedback systems to drive efficiency and grow the team. This is a unique opportunity to manage high-impact operations and gain valuable experience in high-growth e-commerce.

This is a remote & full-time contractor position, with opportunities to go onto a full employee contract.

What’s In It For You

• A fully remote position with a flexible work schedule, perfect for those who value autonomy
• Performance-based bonuses to reward your impact on the company’s success
• Monthly wellness allowance to use towards your general well-being and allow you to take care of yourself - whether it’s a massage or a well-deserved trip to the pool
• Opportunities to step into higher-level roles with increasing responsibilities. Within 2–3 years, grow into managing operational teams across countries and overseeing millions in revenue.
  
  

How You Will Spend Your Time

• Deliver high-priority tasks, ensuring that quarterly OKRs are met with strong alignment across departments, resulting in the achievement of key business goals
• Implement and optimize scalable project management systems, ensuring smooth execution of projects and enhanced cross-functional collaboration, leading to improved efficiency and accountability
• Ensure all projects are completed on time, within scope, and in line with the COO’s vision, driving continuous process improvements that enhance operational sustainability
• Establish a robust system of checks to monitor daily, weekly, and monthly progress on key processes and KPIs, ensuring all systems remain aligned with brand objectives and deliver measurable result
• Take full ownership of operational KPIs, achieving and surpassing targets related to order accuracy, customer retention, inventory management, support efficiency, quality control, and cost control
• Identify and implement process optimizations that result in increased operational efficiency, productivity, and adaptability, driving the brand’s growth and performance
• Develop and manage a responsibility matrix for internal and external collaborators, ensuring high performance and consistent adherence to brand standards through effective accountability systems
• Act as a cultural ambassador, instilling and maintaining the brand’s values across teams, resulting in improved team cohesion, engagement, and alignment with the brand’s mission
  
  

Who You Are

• You have experience in fast-paced, dynamic environments, preferably in working with startups or D2C brands
• You are highly proficient in agile methodologies and using project management software, with a proven ability to work across global teams and manage complex projects
• You have experience with project management tools such as Notion, Google Suite, and freelancer platforms like Fiverr or Upwork, with an understanding of the Shopify ecosystem
• You are hands-on with project execution and capable of managing critical tasks directly to ensure all deliverables are completed to the highest standards
• You have the ability to manage multiple complex projects and be able to prioritise the workload efficiently
• You have a strong track record of leading multi-regional teams, setting clear deadlines, and ensuring precision in project execution while maintaining high standards
• You are a proactive and ambitious professional with a relentless focus on excellence, a constant improvement mindset, and a passion for learning and developing
• You are fluent in English, both written and spoken
• You are comfortable working remotely with availability to travel and attend 1-4 on-site meetings throughout the year
• (Desirable) You are fluent in French, German, or other European languages