Relationship Manager

Relationship Manager - FE & Skills - Remote

Salary: Circa £42,500 per annum negotiable depending on experience + fantastic benefits

Jisc grade: CRG3 (internal use only)

Hours: 0.5 FTE

Contract: Permanent

Location: Remote- (based in Wales). Some travel to member sites is required, and a need to stay overnight for team away days.

About Jisc:

Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sectors.

About the role:

As the FES Relationship Manager, you will own a portfolio of work-based learning and adult community learning accounts for which you will be a single point of contact. Through effective relationship management with senior leaders, operational leads and influencers in member organisations, the Relationship Manager will work to ensure members maximise the value of their Jisc membership through take-up of services, will capitalise on leads to encourage engagement in products and services from across the broad Jisc portfolio and position Jisc as the sector's trusted digital partner to help secure our core funding.

While the FES Relationship Manager for serving Wales ACL and WBL will be sector focussed, they will work collaboratively with colleagues in FE and Relationship Management roles to support approaches to engagement and develop knowledge of the full range of Jisc’s current and future products, services and solutions.

Responsibilities:

• You will be available to senior representatives of membership organisations as the principal point of contact with respect to all Jisc products, services and development programmes
• The Relationship Manager conducts reviews and relationship management activities with a portfolio of members with respect to the organisational consumption of Jisc products and services and identifying how members can further increase the value of their Jisc membership.
• To be responsible for the quality-of-service Jisc delivers to members, facilitating service delivery teams to do what is necessary for specific accounts, including trouble shooting and handling of complaints .
• The satisfaction of allocated member accounts will be your responsibility
• You will support members in matching their requirements to the full range of existing Jisc products and services and champion the member’s requirement within Jisc, and take ownership of their issues all the way through to resolution

Key Skills and Experience:

• You are able to assimilate information and to communicate it effectively to both members and colleagues.
• As a strong team player, you are able to function at a high level within the context of your team, as well as being strongly motivated to operate using your own initiative.
• You will be literate in digital technologies and be comfortable with a matrix management environment and willing to operate flexibly across a large and often diverse geography and membership base.
• As a field-based worker, you will be comfortable with regular travel, working on-the-move and working remotely from an office environment.
• If you have experience of working in work based or adult and community learning in Wales and an understanding of Jisc and its products and services this would be advantageous.

Don’t meet every single requirement?

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Why work for us?

At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working.

It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

Take a look at our fantastic benefits! We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days
• Generous flexible pension schemes
• Protection benefit – life cover
• Annual Jisc performance award
• A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support
• A generous budget to support you with external learning and continuous professional development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• Electric Car Lease Scheme and option to purchase SmartTech – spreading the cost of your everyday white goods and technology
• A wide range of discounts from retailers and big-name high-street stores and CSSC membership
• Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave
• Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use
• Free flu vaccinations
• Employee recognition awards and travel loans
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning

Equity, diversity and inclusion:

At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success.

Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

We want you to showcase your talent throughout the recruitment process. Please let us know how we can best support you to do that; for example, if there are any reasonable adjustments we may be able to put in place. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.

No agencies please.