Administrative Assistant

Go Team is seeking an Administrative Assistant who will provide support by managing schedules, handling correspondence, and preparing essential documents. Responsibilities include overseeing Zendesk customer support, Shopify product management, and data entry in NetSuite (preferred), while ensuring operational efficiency and streamlined processes. The role also requires effective communication and coordination with internal teams to align priorities and deliver exceptional service.

• Location and Workplace: WFH (Philippines)
• Shift: Night Shift

In this position, you will be:

Administrative Support:

• Manage schedules, calendars, and appointments.
• Handle email correspondence and respond to inquiries promptly.
• Prepare reports, presentations, and other documents as required.

Zendesk Management:

• Monitor and manage customer support tickets, ensuring timely and accurate responses.
• Create and maintain help center articles and FAQs.
• Analyze Zendesk reports to identify trends and suggest improvements.

Shopify Support:

• Assist with product listings, updates, and inventory management on Shopify.
• Process customer orders and coordinate shipping logistics.
• Troubleshoot basic Shopify-related issues and escalate when necessary.

NetSuite Support (Preferred):

• Enter and maintain accurate data in NetSuite, including orders, inventory, and customer records.
• Generate and analyze NetSuite reports to support decision-making.

Operational Efficiency:

• Streamline administrative and operational processes to improve efficiency.
• Assist in implementing new tools and systems to support business growth.

Communication:

• Coordinate with internal teams to ensure alignment on priorities and deadlines.
• Serve as a point of contact for clients or customers when needed.

Qualifications:

• Proven experience as an Administrative Assistant or in a similar role.
• Proficiency in Zendesk and Shopify is required.
• Familiarity with NetSuite is highly desirable.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Tech-savvy with the ability to quickly learn new tools and platforms.
• High level of attention to detail and accuracy.
• Ability to work independently and as part of a team.

Your Benefits

• Company-provided laptop and an extra monitor for enhanced productivity and convenience
• Exceed Institute, Masterclass and GoTeam Cares program to help you navigate life and build a rich and connected family life
• Get HMO coverage from day one for you and a dependent, with P200K coverage, private room benefits, and P10K medication reimbursement for both. Extend this healthcare opportunity to up to four additional dependents, including your common law partner
• 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues
• Access to Salary Finance Platform for personal loans upon regularization, repayable via direct salary deduction
• P1,000,000 Life Insurance coverage for the Team Member
• Leave policy granting 10 days of annual leave, increasing to 15 days after one year
• Welcome gift on your first day
• Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards
• Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights
• Earn P10K employee referral bonus and a chance to win a trip for two (2) to Bali, Indonesia

Your Family's Benefits

• 24/7 access to confidential counseling support for mental health for four family members through our Employee's Family Assistance Program (EFAP)
• Free Telemedicine for four family member
• Personal invites for your family members to our monthly virtual events, with opportunities to win prizes

About Us

Company Name: GOTEAM

Achievements:

• Consistently raising the bar in employee engagement with an 85% score—leaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.
• Certified as a Great Place to Work for four years running—because when you’re great, you just keep proving it.
• Over 1,000 employees strong, with no plans to hit the brakes anytime soon.

Culture:

At GOTEAM, innovation isn’t just part of the job—it’s the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn’t a perk—it’s the norm. And that 85% employee engagement score? It’s proof that we’re not just ahead of the pack—we’re redefining the pack.

Mission:

Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.

Location: Headquartered in the Philippines, with ambitious plans to expand globally by 2025.