Customer Support Administrator | Remote | Day Shift | Up to 45k

GoTeam is seeking a proactive and detail-oriented Customer Support Administrator to join our dynamic team! In this role, you’ll play a vital part in managing customer inquiries via SMS and email while supporting our digital marketing efforts on LinkedIn and Facebook. Help us elevate our brand’s visibility and engagement through exceptional customer communication and social media management.

Our partner specializes in providing nationally recognized training programs to clients.

Work Set-up:

• Remote
• Day Shift
• Salary of up to PHP 45K

Responsibilities:

• Provide excellent customer service by responding to inquiries, concerns, and complaints via email, phone, and social media.
• Ensure customer issues are resolved quickly and accurately, maintaining high satisfaction levels.
• Work with the marketing team to support promotional campaigns and share product updates with customers.
• Monitor customer feedback, identify trends, and suggest improvements to enhance the customer experience.
• Build and maintain strong customer relationships through events and regular feedback gathering.
• Coordinate with sales, product, and operations teams to ensure high-quality service and products.
• Keep accurate records of customer interactions and transactions.

Qualifications:

• 2-3 years of experience in customer support or a similar role.
• Excellent communication skills (written and verbal).
• Strong problem-solving skills and ability to resolve customer issues efficiently.
• Experience in managing customer relationships and building partnerships.
• Comfortable using email, phone, and social media for customer support.
• Familiarity with CRM software or similar tools.
• A bachelor’s degree in business, marketing, or a related field is a plus.

Your Benefits:

• Company-provided laptop and an extra monitor for enhanced productivity and convenience.
• 7 Habits of Highly Effective People Training.
• Your copy of "Little Black Book for Stunning Success"
• Exceed Institute, Masterclass, and GoTeam Cares program to help you navigate life and build a rich and connected family life.
• Get HMO coverage from day one for you and a dependent, with P200K coverage, private room benefits, and P10K medication reimbursement for both. Extend this healthcare opportunity to up to four additional dependents, including your common-law partner.
• 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues.
• Free legal advice and financial consultations as part of the EAP.
• Access to Salary Finance Platform for personal loans upon regularization, repayable via direct salary deduction
• P1,000,000 Life Insurance coverage.
• Access to personal loans upon regularization, repayable via salary deduction
• Leave policy granting 10 days of annual leave, increasing to 15 days after one year.
• Welcome gift on your first day.
• Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards.
• Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights.
• Welcome Tea with the CEO and work anniversary celebrations.
• Earn a P10K employee referral bonus and a chance to win a trip for two (2) to Bali, Indonesia.

Your Family's Benefits:

• 24/7 access to confidential counseling support for mental health for four family members through our Employee's Family Assistance Program (EFAP).
• Preventive Care: Health Education Counseling on diet or exercise, periodic monitoring of health problems, family planning counseling, four (4) wellness sessions, 5 sessions of Mindcare Counseling per member per year with ₱5,000 reimbursement once the 5 sessions are fully consumed.
• Free legal advice and financial consultations for four family members as part of the EFAP.
• Free Telemedicine for four family members.
• Personal invites for your family members to our monthly virtual events, with opportunities to win prizes.

Our Story

In 2014, our CTO and Founder Matt Kesby started Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moved to Cebu to be onsite as the company scaled. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., the U.K., and Singapore. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

#LI-DNI