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Customer Support Executive

Remote: 
Full Remote
Work from: 
Bangladesh

Offer summary

Qualifications:

Fluent in English and Bengali, Good communication skills, Stable internet connection and a laptop, Positive attitude with strong interpersonal skills.

Key responsabilities:

  • Respond to client inquiries via online chat
  • Assist customers with website usability
  • Resolve customer issues promptly
  • Provide information on current offers
PIN-UP GLOBAL logo
PIN-UP GLOBAL Large https://pin-up.global/
1001 - 5000 Employees
About PIN-UP GLOBAL
🌍 PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry 🚀 Our holding is represented in 7 countries (Cyprus, Ukraine, Poland, Kazakhstan, Armenia, Peru, Malta). The headquarters of the holding is located in Cyprus The CEO and owner of PIN-UP Global is Marina Ilina
See more PIN-UP GLOBAL offers

Job description

About Company

We are PIN-UP!

The unique alliance of gurus in online entertainment, software development, design, web traffic, and marketing. The powerful collaboration on the edge of innovative technologies, brilliant solutions, engineering excellence, and marketing experience.

Our mission is to be the best in all aspects of the business we build and not stop the game.

VISION & MISSION

PIN-UP Global is an ecosystem of independent companies involved in the life cycle of various entertainment products. Ecosystem companies introduce innovative technologies, non-standard solutions for the development and scaling of products and services.

PIN-UP Global Is Divided Into Directions Depending On The Profile. In Each Direction, There Can Be One Or More Companies Interacting With Each Other By Competition And Cooperation

  • PIN-UP.BUSINESS Direction focused on the monetization of business processes. The companies included in it have expertise in the legal field, finance and apply the best practices of marketing communications to achieve the goals of the customer. PIN-UP.BUSINESS also includes an in-house full-cycle recruiting agency.
  • PIN-UP.TECH This direction includes IT companies whose profile is the development of software for ecosystem participants. PIN-UP.TECH companies specialize in technological solutions that are unique for the market, allowing partners to maintain their leading positions and provide high quality products.
  • PIN-UP.CARE Directions for working with non-profit organizations that declare the principles of social responsibility in the field of human rights, labor relations, environmental protection and charitable activities. PIN-UP.CARE initiatives contribute to the sustainable development of the company ecosystem and support the support of society in the social, economic and environmental spheres.
  • PIN-UP.TRAFFIC group of companies within the PIN-UP Global ecosystem that provides quality, payback traffic to customer products and services in markets where they have a presence. It has been operating since 2016 under the flagship project of the group of companies the PIN-UP Partners partnership program.
  • PIN-UP.CRM A group of companies, the scope and task of which is to build a high-quality level of service and marketing for all customers of the ecosystem. The specialists of PIN-UP.CRM promptly solve problems and simplify the life of customers.
  • PIN-UP.TEAM The team is the main value of PIN-UP Global. This segment is focused on taking care of ecosystem specialists. To do this, we regularly implement programs not only for adaptation, development and training of employees, but also for leisure activities. For us, the well-being of employees is one of the most important principles of the ecosystems culture.
  • PIN-UP.PLAY Independent companies that have decided to work under the PIN-UP brand in their countries are represented in this direction. They use the betting platform or the casino, and may also order services from other PIN-UP ompanies.

Our Mission

Based on deep market knowledge and the latest technologies, develop the Ecosystem companies and remain industry leaders.

With mutual trust and respect for independence letting us evolve to a higher level of service and product quality, our companies join forces and strive for a common goal.

The Role

Job Description

PIN-UP Global in currently looking for an Online Chat Operator with knowledge of English and Bengali language.

Responsibilities

  • Answer clients' inquiries via online chat in Bangladesh
  • Assist customers regarding website usability
  • Solve customers' issues that they may face during their clients experience
  • Build long-term relationships with Clients
  • Provide clients with current information on current offers/promotions of the company

What We Offer

  • Constant support and assistance at all stages of work;
  • Trainings;
  • Opportunity for career and professional growth;
  • Paid annual leave and sick leave.
  • 5 days working in a week
  • 9 hours login
  • Lucrative Incentives

Job Types: Full-time, Regular / Permanent, Fresher

Salary: 25000 BDT + Bonus ~15 000 BDT per month

Benefits

  • Paid time off
  • Paid sick leaves and Vacations

Schedule

  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Night shift
  • Rotational shift

Supplemental Pay Types

  • Performance bonus

Ideal Profile

Requirements

  • Candidate should be in Bengali and English language.
  • Stress management, conflict resolution;
  • Having a positive attitude, and a sense of humor;
  • Willingness to constantly develop and improve your skills;
  • Willingness to help others;
  • Skills for dealing with non-standard situations;
  • The ability to take responsibility for your decisions;
  • Stress management, conflict resolution;
  • High communication skills;
  • Ability to learn new information quickly;
  • Attention to detail;
  • Manageability;
  • Willingness for long-term cooperation;
  • Candidate should have a workplace with a stable Internet connection and laptop (windows 10/MacBook) with 8GB RAM;

It is a work from the remotely.

  • English and Bengali good knowledge is a must.

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Attractive Salary & Benefits
  • A role that offers a breadth of learning opportunities

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementOnline CommunicationConflict ResolutionPositive Psychology

Other Skills

  • Problem Solving
  • Communication
  • Management
  • Detail Oriented
  • Stress Management
  • Quick Learning
  • Teamwork
  • Adaptability
Are you interested?

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