Senior Claims Adjuster

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Classification: Exempt

Division: Claims

Reports to: Claims Manager

Travel: 5%-15%

Work Environment: Remote/Hybrid

Salary Range: $100,000-$125,000

About the role:

DUAL North America, Inc. is seeking a Sr. Claims Adjuster to join its subsidiary group, NBIS. The NBIS office is in Atlanta, GA but this position can be fully remote or hybrid. This individual will handle moderate to high exposure commercial auto and general liability claims involving bodily injury and property damage.

Essential Functions:

• Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim
• Understanding and issuance of Reservation of Rights, Denial and general coverage position letters
• Interacts extensively with various parties involved in the claim process
• Utilize critical thinking and solid judgment to solve problems, make decisions and resolve issues inherent in handling losses, as well as plan and organize activities throughout the claims management process
• Successfully negotiate the settlement and disposition of bodily injury and property damage claims; interpret related claims documentation
• Documents and communicates all claim activities timely and effectively and in a manner which supports the outcome of the claim file
• Handles claims consistent with NBIS client and corporate policies, procedures and "Best Practices", and also in accordance with any statutory, regulatory and ethics requirements
• Performs other duties as assigned

Job Requirements (education, experience, skills):

• College graduate and/or applicable insurance industry training and/or experience.
• Five (5) years of Claims Examiner experience is required; Ten (10) or more years is preferred with a consistent high level of performance and achievement in handling commercial auto and general liability bodily injury and property damage claims.
• Excellent oral and written communication skills
• Excellent customer service and negotiation skills
• Understanding of the unique insurance needs of the market
• Exceptional interpersonal skills
• Attention to detail
• Ability to multitask
• Strong organizational skills
• Knowledge of MS Office applications, related claims and business software
• If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team.

What we offer:

A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

About DUAL NA:

DUAL is the leading underwriting organization in the US and part of an international insurance organization with operations in 45 countries across the world. DUAL offers commercial property, casualty, financial lines, and personal property insurance products underwritten through several specialized subsidiaries. Since 2013, we have grown to over 500 employees in 14 offices across the US, and we are continuing to grow. DUAL is committed to building a balanced business and contributing to a sustainable world. At DUAL, we believe our people are our greatest assets, espousing entrepreneurialism, and innovation in an environment where new insights are encouraged.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

EEO Statement:

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.