Community Manager

At Ancient Gaming, we lead the way in innovation within the iGaming software industry. As pioneers, we are constantly pushing the boundaries of what's possible, setting new standards with engaging software and transformative experiences. Our products are designed to captivate a high-spending, forward-thinking generation eager to reshape the future of gaming.

Founded in Malta in 2018, Ancient Gaming has rapidly grown into a global entity, with a team of over 100 skilled professionals spanning more than 30 countries. Embracing a remote-first model, we continue to drive advancements in the gaming landscape.

⚡ Your mission as Community Manager:

You will cultivate a vibrant, engaged, and supportive community on Discord that enhances the user experience. You will be responsible for transforming our community into a positive space that encourages open discussion, genuine interactions, and constructive feedback, while strategically managing and promoting our brand’s interests.

You will be working on:

• **HypeDrop** — a leading gamified shopping platform, where over 500,000 users experience the excitement of real-time mystery box openings, box battles, and customizable deals. Since 2018, HypeDrop has sold over 150 million boxes, revolutionizing the way people shop and win.

You will:

• Develop and maintain a well-structured Discord environment to enhance user experience and engagement.
• Foster open lines of communication with customers, ensuring their voices are heard and valued.
• Identify, hire, and mentor community Helpers and Moderators, empowering them to grow alongside the company.
• Create a positive and inclusive atmosphere that encourages discussions around the product and members' personal interests. Actively address and transform any self-serving behaviors within the community.
• Regularly gather community feedback and share insights with the broader company to drive improvements and updates.
• Research and analyze competitor community strategies to identify best practices and opportunities for enhancement. Present actionable insights to foster a thriving community.
• Plan and promote exciting LiveOps events, generating buzz and enthusiasm across community channels.
• Ensure a comprehensive understanding of community sentiments by considering varied opinions while prioritizing the overall health and benefit of the community.
• Maintain a liberal moderation approach that encourages humor and honest feedback, while controlling the narrative to mitigate negative influences from external sources.
• Collaborate internally to inject excitement into community initiatives, consistently planning events to keep the community engaged.
• Measure and assess community sentiment and data metrics to evaluate performance and impact.
• Once the community is thriving, strategically promote it to attract more members and participants.
• Implement strategies to keep high-value customers discreet within the Discord to safeguard against outreach from competitors.
• Maintain 24/7 moderation of the chat/Discord to ensure a safe and welcoming environment.
• Organize and announce events clearly to the community, leveraging promotional codes to enhance participation.
• Share innovative ideas and personal feedback with the broader team, emphasizing the importance of collaboration and transparency.

You will excel in this role if you possess:

• Proven experience as a Community Manager or similar role, preferably in the gaming or tech industry.
• Demonstrated success in managing online communities, particularly on Discord.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities, with the capacity to manage multiple tasks and priorities.
• Proficient in using Discord and community management tools.
• A genuine passion for community building and user engagement.
• Ability to remain calm and diplomatic in challenging situations.
• Familiarity with community analytics and the ability to derive actionable insights from data.
• Willingness to work flexible hours to engage with the community and address issues as they arise.

😎 What do we offer to you?

• Work-from-Anywhere Policy: As a remote-first organization, you have the opportunity to work from any location globally. Our flexibility policy empowers you to tailor your location and workday to support your personal needs, while still promoting effective collaboration with your colleagues.
• Annual Team-Building Event: Each year, we select a destination for our team-building event to collectively celebrate our achievements and strengthen our team bonds.
• Home Office Equipment Budget: We provide a dedicated budget to acquire all necessary equipment to set up an efficient and comfortable home office environment.
• Learning and Development Budget: We invest in your professional growth by offering a budget for skill development and continuous learning, including full access to Udemy.
• Spill Mental Health Service: Our Spill Mental Health Service offers comprehensive counseling support to any employee in need, ensuring your well-being is prioritized.
• Company Culture: We are an innovative and fast-moving company where your development will only be limited by your own potential.

This post details our vision for the ideal candidate and highlights the potential for growth within this role. If you’re an 80% fit and excited about the position, we encourage you to apply. Ancient Gaming is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.