Non-Voice Customer Support Bilingual (Dutch - English)

Job Overview

Join our dynamic team as a Remote Bilingual Customer Support Specialist (Dutch - English) or Dutch Happiness Officer. This role is pivotal in ensuring our customers have exceptional experiences, characterized by spreading positivity and crafting memorable interactions.

Key Responsibilities

• Embody our brand ethos in every customer interaction by utilizing the distinctive Strikingly voice and tone.
• Create delightful moments for customers through outstanding service across various channels, including email, chat, and social media.
• Translate product information and customer communications, including newsletters and lifecycle emails.
• Acquire a deep understanding of our products and internal systems to provide effective support to our customers.
• Maintain a positive and cheerful demeanor in all interactions with both customers and team members.
  
  

Required Skills

• Proficient communication skills in both Dutch and English.
• Strong customer service focus with a commitment to excellence.
• Ability to convey positivity in every interaction.
• Experience in email and chat support is essential.
• Familiarity with translation of communications is advantageous.
  
  

Qualifications

• Bilingual proficiency in Dutch and English is required.
• Prior experience in customer support is preferred.
• Exceptional interpersonal and communication abilities.
• High school diploma or equivalent is mandatory; a degree in a relevant field is a plus.
  
  

Career Growth Opportunities

We are dedicated to nurturing your professional development, offering training and advancement opportunities for our Happiness Officers. Your growth within our organization is paramount.

Company Culture And Values

Embrace a collaborative and enjoyable international work environment where each team member’s contribution is crucial to our collective success.

Networking And Professional Opportunities

This role offers you the chance to build connections within a vibrant professional community, enhancing your skills and career trajectory as you collaborate with talented colleagues.

Compensation And Benefits

• Enjoy the flexibility of working from any location.
• Benefit from paid leave after one year of tenure.
• Experience a supportive and engaging team atmosphere.
  
  

Employment Type: Full-Time