Non-Voice Customer Support Bilingual (Chinese/English)

Job Overview

Join Strikingly, a pioneering mobile-optimized website builder with a mission to empower individuality, as a Bilingual Chinese-English Non-Voice Customer Support Agent, also referred to as Happiness Officers. In this role, you will deliver exceptional service through email and live-chat channels while translating our innovative product offerings into Chinese. You will be equipped with the necessary tools to facilitate translation and will moderate translations conducted by others.

Key Responsibilities

• Reflect our brand identity and personality in every interaction with customers by adopting the Strikingly voice and tone.
• Create memorable experiences through outstanding customer service to both new and existing customers across various communication platforms (email, chat, social media).
• Translate our products and all customer communications, including newsletters and lifecycle emails.
• Cultivate in-depth knowledge of our product and internal software to effectively assist customers.
• Maintain a positive and uplifting demeanor in all interactions with customers and team members.
  
  

Required Skills

• Proficient in both Chinese and English, with excellent communication abilities.
• A strong desire to assist individuals with diverse learning curves.
• Enthusiastic about learning new concepts, problem-solving, and possessing analytical skills.
• Previous experience in customer service, particularly in a dynamic and fast-paced setting.
• Access to a suitable desktop computer (minimum 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or better) and a reliable internet connection of at least 20Mbps.
  
  

Qualifications

• Professional-level fluency in both Chinese and English.
• Demonstrated passion for helping others and robust interpersonal skills.
• Experience in customer service roles is preferred.
  
  

Career Growth Opportunities

Strikingly is committed to fostering your professional development. We offer significant opportunities for career advancement and personal growth, alongside training tailored to enhance your skill set.

Company Culture And Values

At Strikingly, we pride ourselves on a supportive and collaborative work environment that emphasizes positivity and creativity. Our mission centers on customer satisfaction, and we encourage our team members to express their unique voices and personalities in every interaction.

Compensation And Benefits

• Work remotely from any location.
• Enjoy a fun and collaborative international work atmosphere.
• Access to ample opportunities for career progression.
• Comprehensive training and development offerings.
• Paid leave after one year of service.
  
  

Why Strikingly?

By joining our team, you will have the chance to make a genuine impact by fostering happiness among our customers, all within a supportive environment that values your contributions. Here, you can enhance your skills in a role that directly influences customer satisfaction.

Employment Type: Full-Time