Consultant I, Implementation - Small Business

Description:

SPS Commerce is hiring for multiple Consultant I to support our clients in Implementation, Small Business! As a Consultant I, you will work on a team of professionals responsible for developing standardized solutions for customers. This role will facilitate problem research, isolation, diagnosis, resolution and follow-up for customer change events and managing escalated events when necessary.

This is a fully remote role, and can be based anywhere in the Philippines

The role will work US based time zones

Does this sound like you?

• You are a master communicator. You can talk with anyone from the warehouse floor to the CEO and cultivate those interactions into a trust-based relationship.
• You always keep in mind what is best for the customer and aim to develop trust-based relationships have an eye for detail so that even the smallest issue won’t affect the customer negatively.
• You can be flexible; you know when to push and when to back off. You’re an individual contributor BUT you have a “when the team wins, we all win” attitude so you’re willing to pitch in to help others when needed.

What is the day to day like?

• Execute installation, upgrades, testing, and system configuration as part of completing implementation project.
• Perform post-sale initial technical implementation of technology products.
• May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals.
• Inform customer and other stakeholders of project progress.
• Conduct tasks and assignments as directed. Work under moderate supervision with some latitude for independent judgment.
• Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved.

What is required? 

• Bachelor's Degree + 2 years of related experience OR 5 years of relevant experience with no degree.
• Strong analytical, problem solving and troubleshooting skills.
• Excellent organizational skills and ability to manage multiple projects concurrently.
• Ability to apply, test, and re-configure data rules in order to produce desired results.

What is preferred?

• Experience with ERP systems such as Microsoft D365FO, D365BC, AX or NAV is strongly preferred.
• Knowledge of EDI standards and EDI integration such as ANSI and EDIFACT is important.
• 3-5 years professional business experience, industry experience in retail or supply chain is desirable.
• A balanced mix of skills: driver and facilitator, tactical leader and doer.
• Familiarity with XML or SQL a plus.
• Experience with text editing and data mapping tools.