Customer Service Advocate - Property Services Coordinator (Virtual/Remote)
at Evernest
Company Overview
Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 30+ of the nation's most investable markets and with over 15k homes under management, Evernest is recognized as one of the largest single-family and small multi-family brokers and property management companies in the country.
We’re on a mission to build something great. Our goal is to manage 25,000 homes by 2024 and 250k homes by 2030. It’s an exciting journey but we can’t do it alone. Evernest is looking for driven individuals who share our vision and are committed to our goals, core values and want to build a better future for our clients and the communities we serve.
In Evernest, our
core focus is to develop people personally and professionally. If your goal is to grow and become the best version of yourself this is the perfect opportunity for you!
We are committed to creating a positive and welcoming environment for our residents/owners/vendors. If you are a
motivated and skilled communicator who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.
Position Overview
The
Property Services Coordinator is the face of maintenance inside of the market. This individual is responsible for all functions of maintenance regarding the following: revenue, profitability, and ensuring the Maintenance Techs/vendors are staying busy with work. With all positions, you must
“treat it like you own it!” This person must move with urgency on a daily basis, be decisive and assertive, solve problems using data and factual information, and finally, have a knack for detailed, accurate work. This individual should also be able to clearly communicate to all levels within the organization both internal and external.
A large responsibility for this position will be supporting all Maintenance Techs and communicating with our vendors. Your job is to provide oversight to the Maintenance Techs and to ensure they understand the full scope and the why behind their role. This understanding centers around each tech knowing what their days/weeks look like and full support for them to be successful in staying busy and working on projects.
Competencies & Requirements
Key Responsibilities:
- Ownership and leadership skills are necessary to follow through on all issues.
- Ability to hold the team accountable to KPIs and processes.
- Set vision/create opportunity for others in the department.
- Independent problem solver.
- Collaborates with Operations Team.
- Strong delegation ability.
- Willing to go above and beyond for the organization.
- Process internal/external bills.
- Tracking and projecting the Market's maintenance revenue/profit.
- Are you committed to doing the small things that equal big results that directly impact the maintenance department?
Core Competencies
- Excellent communication and interpersonal skills (written and verbal).
- Evernest Core Values
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Proficient use of technologies.
- Ability to multitask and prioritize work effectively.
- Desire to work as part of a team.
- Ability to work independently with minimal supervision.
- Experience working remotely or as a virtual assistant is a plus.
Minimum Requirements To Join Our Team
- Fast Internet: minimum download speed of 40 Mbps.
- Working Computer (Preferably laptop).
- 2 Monitor Screens.
- Webcam.
- Headset.
- Quiet workspace.
Compensation Details
Starting salary range of
7 USD per hour, and the opportunity to move up and grow! Although this is a remote position which means you will always be working from home, we require
full-time availability. Our schedule is Monday to Friday from 8 am to 5 pm US CST (
on call on weekends to handle emergency maintenance requests) and we
do not offer any part-time positions.
Important Note - If you are interested in applying please complete the following Two Steps!
Step One is the Culture Index surveyThis survey is designed to help us understand more about your work preferences and how you might fit within our team and company culture.
Step Two is to complete the Spark Hire video interview
(Video in English by clicking here).This will allow us to hear directly from you and get a sense of your personality and communication style.
CORE VALUES
To be considered for this position, you must connect deeply with Evernest’s company core values:
Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.
Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.
Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.
Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.
Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.
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