Match score not available

Implementation Consultant

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Freelance

Salary:

62 - 95K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

2+ years in customer-facing roles, Strong written and verbal communication, Highly organized with time management skills, Ability to build client relationships.

Key responsabilities:

Lead onboarding projects for new customers
Manage project plans and communicate status

Motive Large http://gomotive.com/

1001 - 5000 Employees

See more Motive offers

Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As an Implementation Consultant, you will lead large and complex onboarding projects for new customers in an impactful way. This position enables you to collaborate with members from all other functional teams in the company to complete high-impact projects for our customers. The ideal candidate would create and manage project plans, and communicate project status and timelines with internal and external stakeholders.

What You'll Do:

Define, track and achieve key performance indicators for the onboarding program
Owning the implementation process for assigned accounts which includes: successful onboarding and training of the software to drive adoption by new clients - for both Fleet and Financial Products
Owning the Pro-install Fast Start Packet (FSP) and appropriate follow up withe the client and install partner
Operating as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations
Ensure the timely and successful completion of new client onboarding for all assigned accounts
Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule
Setting expectations with clients on deliverables related to their training and Go Live
Hosting virtual or in-person group training sessions for new customers
Effective communication of project status, risks, timelines and requests to our stakeholders
Monitors the impact and value of performance improvement programs, and identifies continuous improvement opportunities
Gathers lessons learned from project delivery and incorporates it into the Project Engagement Model
Support and assist in resolving customer escalations, including participating in customer communication, developing a strategic solution and working collectively with other departments to ensure customer satisfaction

What We're Looking For:

2+ years prior experience in a customer-facing role
Excellent written and verbal communication skills
Highly organized with strong time management skills
A natural instinct to empathize with users and understand the most important concerns of their business
Ability to build and maintain relationships with clients and their key personnel
Receptive to feedback, willingness to learn and embrace continuous improvement
Resilient capacity to deal with pressure and the demands of the workplace

Pay Transparency
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits

The base compensation range for this role is:

$62,000—$95,000 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote