People Generalist

See yourself at Twilio

Join the team as Twilio’s next People Generalist.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to support delivery of People priorities. You will be an integral part of the People Operations team, reporting to the Senior Manager, Global Generalists and partnering closely with international and functional People Ops,  HRBPs and with COEs across the People team. 

Twilio is looking for a People Generalist who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations. 

Responsibilities

In this role, you’ll:

• Partner with the HRBP team to support program roll-outs and on-going process execution
• Lead Office Hours for new program rollouts or process changes to enable engagement and understanding
• Help to execute business led initiatives (re-orgs, job role and level assessments, etc)
• Work within the ServiceNow ticketing system to address more complex direct manager and employee requests
• Partner cross functionally with key stakeholders: Payroll, IT, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
• Oversee confidential employee onboarding and offboarding processes, including conducting exit interviews, and providing exit survey analysis
• Prepare HR reports, metrics and presentations, including headcount, turnover, and other HR-related analytics.
• Assist the employee relations team with performance management cases, upon request and with proper training
• Maintain confidentiality of core HR data and projects

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years experience in an HR role partnering with corporate employees and managers
• You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment
• Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
• Strong data analysis skills and ability to share recommendations with stakeholders
• Demonstrates employee focus and managing proactive communication to ensure optimum HR support
• Keen to continue learning and developing their skill set, having a growth mindset
• Strong ability to identify process gaps and improvement opportunities

Desired:

• Proficiency with HR systems, such as Workday and ServiceNow

Location

This role will be Remote - Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Applications for this role are intended to be accepted until 01/31/2025 but may change based on business needs.