Systems Analyst III (Telework/Austin Area)

Systems Analyst III (Telework/Austin Area)

#529501255

Primary Work Location:
Texas Health and Human Services Commission
701 W. 51st Street
Austin, Texas 78751

• Citizenship: U.S. Citizenship or Green Card Holder
• Clearance Requirements: Tier 1 Background Investigation - National Agency Check with Law and fingerprints. (Standard Form 85).
• Travel: Travel is not authorized.
• Type of Employment: Full-time = 40 hours per week.
• Period of Performance: 20 January 2025 to 31 August 2025
• Estimate Pay: $43.25 to $48.00

Working Hours:
Work is typically scheduled from 8:00 a.m. to 5:00 p.m., Monday through Friday. While the schedule may need to be flexible, it will not exceed 40 hours per week or 1500 hours total. The contractor may be occasionally called upon for after-hours as needed.

Summary:
The key duties include ITIL Remedy/ServiceNow integrator. The Systems Analyst III will provide leadership and develop and manage projects which promote IT Service Management principles and guide Infrastructure and Operations maturity using Service Management methods.

Mandatory Qualifications

• Experience with ITSM and ITIL governance processes.
• Ability to think and act both strategically and tactically and know when to apply each type of action.
• Very strong communication skills: oral, written, presentation and facilitation.
• Technical understanding with ability to translate into business concepts.
• IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.
• Credibility and trust have earned the respect of IT managers and other business managers at all levels.
• The ability to bring together and work with a team of people with varied backgrounds business analysts, technical experts, process owners - to articulate and remedy service level issues.
• A good understanding of IT Outsourcing and Managed Services.
• Statistical, numerical and analytical principles and processes.
• Innovative thinking with service quality, and its improvement, within limits of costs and business direction.
• Adhere to Project Management best practices
• Experience with ITSM service tools, ServiceNow, and Remedy.

Preferred Qualifications

• Proficient in the use of Remedy On Demand
• IT Service Management certification ITIL V3 or V4
• PMP Certification
• Business Process Engineering
• Technical Writing/Formal documentation skills
• Experience with ServiceNow in use with supporting external business partners.
• Experience with Cloud service provider AWS.

COMPENSATION AND BENEFITS:

• Competitive Compensation package
• Comprehensive benefits including medical, dental and vision options.
• Outstanding career growth potential.

ABOUT US:

Fidelity Partners is a Inc. 5000, USA company that provides medical, technical, logistical, and administrative services to the federal government and commercial Clients across the country. Fidelity offers competitive salaries and benefits packages.

Qualified applicants are encouraged to learn more about us at www.fidelitypartners.org or call us at (210) 822-4005 or Join our Team

Fidelity Partners provides equal employment without regard to race, color, religion, sex, national origin, age, disability, or in accordance with applicable federal state, and local laws (EoE).