VIP Manager (Turkish Line)
We are an iGaming company with over 4+ years of experience and a team of more than 1300+ specialists.
Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.
We are seeking a responsible VIP Manager to join our team. Your role will be to ensure high-quality service for our VIP clients, support their loyalty, and stimulate their activity on the platform. Working remotely, you will have the opportunity to demonstrate your customer service skills and make a significant impact on our success.
Join the team that launches new projects in various markets and shapes the future of the iGaming industry.
What experience is important to us:
Minimum of 1 year of experience in sales or as a VIP Manager, preferably in telephone sales.
Proficient command of Turkish and Russian languages, both spoken and written, for communication with clients.
Knowledge and application of various sales methodologies.
Ability to work effectively and make decisions in stressful situations.
Customer orientation, focusing on satisfying their needs and requests.
Professionalism in communication, ability to maintain a respectful and friendly tone in conversations with clients, including in challenging situations.
Knowledge of English is an additional advantage.
What you will do:
Daily interaction with VIP clients via phone, email, and messenger to build trusted relationships and promptly address their requests.
Application of sales methodologies and strong communication skills to enhance loyalty of each VIP client.
Providing professional support to clients in resolving all issues and informing them about the latest promotions and offers of our product.
Regular reporting to management and related departments on identified issues or errors in the technical aspects of the product to improve user satisfaction and optimize team performance.
Working schedule:
We work remotely: 5 days on, 2 days off, Monday to Friday (10:00 AM to 7:00 PM Kiev time, weekends off).
Why you should join us:
Work equipment – everything you need for your productivity and comfort.
Paid vacation and sick leave – we care about your health and timely rest.
Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions.
Competitive salary – your contribution will be properly valued.
Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise.
Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
Referral program in the company – build a dream team with us and receive nice bonuses.
100% guaranteed professional development and acquisition of new skills.
As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.
I will be happy to get acquainted with the details.
Contact for job vacancies: yulia.sl@progamingsoftware.com
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