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Customer Resource Specialist IV - Public Safety Officers' Benefits (PSOB) Program

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
District of Columbia (USA), United States

Offer summary

Qualifications:

High School Diploma + 5 years experience in benefits processing, Bachelor's Degree + 2 years customer service experience.

Key responsabilities:

  • Handle complex benefit cases
  • Provide exceptional customer service to public safety officers
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Akicita Federal
11 - 50 Employees
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Job description

About Our Mission
The Public Safety Officers' Benefits (PSOB) Program stands as a cornerstone of support for America's public safety community. Since 1976, we have provided essential death, disability, and educational assistance benefits to public safety officers and their families. Our program processes over 1,500 claims annually, making a meaningful difference in the lives of those who serve and protect our communities.

Role Overview
As a Senior Customer Resource Specialist IV, you will serve as an advanced practitioner in our mission to support public safety officers and their families. This senior-level position demands extensive experience in benefits processing combined with exceptional customer service skills. You'll handle complex cases requiring detailed attention while maintaining the highest levels of empathy and professionalism during challenging circumstances.

Qualification Requirements
We offer two distinct qualification pathways:

Pathway One:
Education: High School Diploma
Experience: Five (5) or more years of benefits/claims-specific experience in a customer service environment

Pathway Two:
Education: Bachelor's Degree from an accredited institution
Experience: Two (2) years of customer service experience
Join Our Team
If you're passionate about public service and have the experience to handle complex benefits cases while maintaining exceptional customer service, we encourage you to apply. This senior position offers the opportunity to make a significant impact while advancing your federal service career

US Citizenship is a requirement to work at the Department of Justice

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Professionalism
  • Empathy

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