Process and Continuous Improvement Lead

Department: Delivery

Location: Home based, UK 

Reports to: Fra Doran

Hours: 37.5  per week

Salary: £30k-£42K (Depending on experience) 

Role Overview 

As the Process and Continuous Improvement Lead at Cambridge Spark, you will play a pivotal role in driving process excellence and efficiency across our delivery and administration teams. You will be responsible for analysing, refining, and streamlining workflows to enhance user experience for learners, employers, and colleagues alike. Through the development and implementation of process improvement initiatives, you will ensure that our processes for delivery align with organisational goals, reduce complexity, and deliver measurable and sustainable impact.

Working closely with stakeholders across departments, you will lead change initiatives by conducting root cause analysis, identifying barriers to success, and implementing solutions that enable seamless workflows and data integration. By documenting processes and creating accessible guidance materials, you will ensure clarity and consistency across the delivery of our programmes.

Working cross-functionally to drive system improvements and scalable integrations. Acting as a subject matter expert on best practices, you will deliver training and support to colleagues on process changes and ensure all improvements contribute to the organisation’s commitment to quality and efficiency.

This role is integral to Cambridge Spark’s mission of delivering gold-standard apprenticeship programs, ensuring that learners, employers, and staff benefit from a user-centric and efficient operational environment.

As the Process and Continuous Improvement Lead at Cambridge Spark, you will be responsible for 

Key responsibilities:

Process Improvement

• Analyse and evaluate current processes and workflows within the apprenticeship delivery teams
• Develop and implement process improvement initiatives to increase efficiency, reduce costs, and enhance quality
• Engaging Key stakeholders in change initiatives
• Ensure all changes are tested and measured for effectiveness and sustainability
• Conduct root cause analysis to identify and address inefficiencies within key processes
• Engage with relevant stakeholders to identify barriers to success and develop solutions to remove these constraints
• Decrease the complexity of processes
• Focus on User Experience - internal (colleagues), external (learners, employers) 

Documentation & Knowledge Management

• Create, update, and maintain detailed documentation of processes, policies, and workflows for key delivery functions
• Ensure all guidance documents are accurate, and accessible, and develop and deliver regular updates to new and existing staff
• Develop standard operating procedures (SOPs) and ensure consistent application across the business
• Map and document interconnections between systems (e.g., CRM, learner management, ILR and financial systems) to ensure seamless data flow and process alignment
• Cross-functional working to enable change management and system improvement, with a focus on ensuring integrations are scalable 

Stakeholder Collaboration and Training

• Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organisational goals.
• Deliver training or informational sessions to staff on process changes and new documentation.
• Act as a subject matter expert on process improvement, providing guidance to colleagues on best practice

Candidate Specification: 

Essential

• Process Improvement Expertise: Proven experience in analysing and optimising workflows to improve efficiency, quality, and user experience.
• Problem-Solving Abilities: Strong skills in root cause analysis and implementing effective, sustainable solutions to address operational inefficiencies.
• Change Management: Experience in leading change initiatives, including stakeholder engagement, testing, and measuring the effectiveness of process changes.
• Documentation and Knowledge Management: Ability to create and maintain detailed process documentation, policies, and Standard Operating Procedures (SOPs).
• Systems and Data Integration: Familiarity with mapping and aligning interconnected systems such as CRM, learner management systems, ILR, and financial systems to ensure seamless data flow.
• Training and Development: Experience in delivering training or informational sessions to staff on process improvements and new workflows.

Desirable

• Familiarity with apprenticeship delivery operations or education systems.
• Knowledge of user-centric design principles to improve internal (colleague) and external (learner and employer) experiences.
• Experience working in cross-functional teams to deliver process and system enhancements.

Company Benefits: 

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave 
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line

Background to the Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m. 

Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind.  Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.