Sales Support Administrator - New Zealand Company - Work From Home

• Join this company where Customers can explore their range of products, experiencing the perfect blend of quality and cutting-edge design, all tailored to elevate projects with unmatched durability and flair.
• You must utilize your personal equipment (computer, headset, and relevant accessories) for this position.
• Your workstation is set up in a safe and secure location at home with stable and reliable internet, not less than 25 Mbps.
• 6:00 am to 3:00 pm, Philippines time, Monday to Friday.
• You are required to work on the Philippines Holidays.

Benefits

• HMO healthcare for you and your 1 dependent (with COVID insurance). 
• Government Mandated Benefits.
• 13th Month Bonus.

About the Role

As a Sales Support Administrator, you will be directly reporting to the New Zealand-based Commercial Sales Director, you will be responsible for enabling the sales team to enhance their productivity by supporting HubSpot administration, improving its functionality, and leveraging internal and external data sources to surface more qualified deals and deal information. Additionally, you will focus on optimizing product data management and supporting marketing initiatives by ensuring accurate and timely product information. This includes streamlining sales processes and fostering seamless communication between sales, marketing, and other departments to drive product visibility and customer satisfaction.

Key Responsibilities

• Booking and leading one-hour recurring weekly meetings with each of the sales team focusing on Hubspot usage, updates, and insights, appropriate to the level of system understanding and needs of each salesperson.  
• Support the sales team with personalized training so they get more out of the Hubspot tool to improve their efficiency and increase their understanding.
• Support the sales team in logging complaints and ensuring the process is efficient between the sales, claims team, and our customers.
• Support the sales team with customized sales presentations (utilizing a marketing template).
• Participate in regular sales meetings, provide lead generation ideas, and undertake training as necessary.
• Update and maintain the CRM data to be clean and accurate, ensuring we have a consistent approach that drives better actions and decisions. This includes contact, company and deal information, Status levels, retailer product displayed, retailer merchandising stands in-store, etc.
• Utilize HubSpot reporting to update internal team members on information that can drive meaningful insights or action, particularly regarding contacts, deals, Segments, and quotes.
• Account plan reporting to understand if actions and deliverables have been achieved and support review and improvement.
• Identify any opportunities for workflows, automations, or process improvements that will support the sales and marketing teams and our customers. Work with other internal team members to implement improvements.

Position Prerequisites

• At least 2- 3 years of experience in a similar role.
• Experience and fast processor with Hubspot and Microsoft Office 365. 
• Sales support experience.
• Proven Administration experience.

Skills

• Excellent research & investigatory skills.
• Excellent listening and communication skills, both verbal and written.
• Problem-solving skills, the ability to work with other departments, isolate the facts, and make informed conclusions.
• Good ability for data entry and record keeping.
• Ability to handle queries with professional verbal or written responses.
• Analytical with attention to detail.
• Ability to work independently (remote) as well as part of a small team – is self-motivated.
• Ability to prioritize and multi-task.

What’s Next?

Ready to make a move? Hit Apply, attach your CV, and share your story through our quick questionnaire.

As this is an urgent requirement if you want to fast-track your application, complete your application online and connect with Joanne Silang on LinkedIn here