CSR 1 | US Payroll and Tax Analysts | Philippines

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking CSR 1 | US Payroll and Tax Analysts to join our team in the Philippines.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.
 

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status. 

Work from Home PLUS 

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.

Position Overview: 

Our client is seeking detail-oriented and customer-focused Customer Service Representatives (CSRs) to join our team and handle US payroll inquiries. The ideal candidates will possess excellent communication skills, a strong understanding of payroll processes, including US payroll taxes, and the ability to provide accurate and timely assistance to employees regarding their payroll-related concerns.

Apply now and let's start our journey together!

As a member of our team, you will:

• Respond to employee inquiries regarding payroll, including paycheck discrepancies, tax withholdings, direct deposits, and deductions.
• Process basic payroll changes and updates, such as new hires, terminations, promotions, and other payroll-related adjustments.
• Ensure accurate and timely entry of payroll data into the payroll system.
• Assist in maintaining and updating employee payroll records, ensuring confidentiality and accuracy.
• Provide basic guidance to employees on payroll policies and procedures.
• Escalate complex payroll issues to higher-level CSRs or supervisors as necessary.

We're looking for individuals with the following qualifications:

• Basic understanding of US payroll laws and regulations.
• Proficient in using payroll software and Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to handle sensitive and confidential information with discretion.