Clinical Monitoring Specialist (MA) - REMOTE- M-F 11pm-7:30am

About the Company 

Connect America and our family of brands, including 100Plus, have helped aging individuals and at-risk populations live safely and independently in their homes for 50 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.  

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020. 

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. 

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.  

Position Overview

We are seeking skilled and dedicated full-time Medical Assistants to join our Clinical Monitoring Team to cover the afternoon/evening, overnight, and/or weekend shifts. You will play a critical role in providing efficient and effective patient care remotely. Your primary responsibility will be to monitor patients' vital signs and communicate with them to ensure optimal care and support. You will work closely with nurses on your team, healthcare professionals, patients and their families to deliver exceptional remote healthcare services.  

Shifts to be filled: M-F 11pm-7:30am EST

Job Duties and Responsibilities 

• Remotely monitor patients' vital signs, symptoms, and health status daily using our dynamic portal.
• Identify individual patient’s health trends by assessing vital sign data, symptoms, medication adherence, and other relevant information.
• Engage in regular communication with patients to assess their well-being and address concerns. Escalate issues to patient’s doctor when necessary and/or according to established protocols.
• Educate patients on their remote monitoring program, health devices, and health promotion.
• Maintain accurate and detailed notes on patient charts in our portal and the electronic health records (EHR) system.
• Collaborate with healthcare professionals, including physicians and nurses to ensure seamless coordination of care for patients.
• Provide technical support and guidance to patients regarding remote monitoring devices, ensuring they understand how to use the equipment properly.
• Adhere to all applicable healthcare regulations and patient privacy guidelines, ensuring patient information remains confidential and secure.
• Participate in continuous quality improvement initiatives, suggesting enhancements to remote patient monitoring processes and protocols.

Skills and Qualifications 

• Medical Assistant (MA) credentials required.
• Prior experience with remote patient monitoring technologies and telemedicine platforms is advantageous.
• Comfortable using remote monitoring devices, video conferencing software, and electronic health record systems. Ability to troubleshoot basic technical issues is a plus.
• Excellent verbal and written communication skills. Meticulous attention to detail, ensuring accurate collection and documentation of patient data.
• Bilingual in Spanish and/or Korean is a plus.
• Demonstrated ability to provide emotional support to patients and families, showing empathy and compassion in all interactions.
• Strong organizational and time management abilities, with the capability to handle multiple tasks efficiently.
• Maintain a high level of professionalism, integrity, and ethical conduct in all aspects of the job.