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Business Analyst | 2024TA1103

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United Kingdom

Offer summary

Qualifications:

5+ years of Business Analyst experience, Strong experience in system implementation projects, Familiarity with ServiceNow functionality, Expertise in creating Business Requirements Documents.

Key responsabilities:

Conduct functional analysis for ServiceNow implementation
Gather requirements and develop training materials

MINDVERSE CONSULTING SERVICES SME https://www.mindverseconsulting.com

2 - 10 Employees

See more MINDVERSE CONSULTING SERVICES offers

Job description

This is a remote position.

Our Customer is looking for 7 Business Analysts eager to contribute to a pivotal ServiceNow implementation at a leading pharmaceutical company (end client).

Our client is assembling a team of Business Analysts to support the deployment of ServiceNow for the Global Business Services (GBS) division of a prominent pharmaceutical firm. This short-term contract role is ideal for professionals with substantial experience in system implementation and a strong background in gathering business requirements, engaging stakeholders, and documenting processes. Applicants should have at least five years of Business Analyst experience, with prior work on ServiceNow implementations being highly desirable.

Main Responsibilities

Functional Analysis: Act as a Business Analyst in this ServiceNow implementation project, ensuring a smooth and effective rollout.
ServiceNow Expertise: Leverage your understanding of ServiceNow's features and constraints to support project deliverables.
Requirements Gathering: Collaborate with stakeholders and Subject Matter Experts (SMEs) to create comprehensive Business Requirements Documents (BRDs).
Requirement Communication: Ensure development teams have a clear understanding of business needs through detailed BRD communication.
Training Material Development: Develop thorough training resources for ServiceNow functionalities linked to project milestones.
Training Support: Work alongside trainers to prepare and explain training content, ensuring they’re equipped to guide end users effectively.
User Acceptance Testing (UAT): Plan and execute UAT to confirm the system aligns with business objectives.
Stakeholder Engagement: Maintain strong relationships with stakeholders, ensuring their needs are prioritized and addressed.
Time Management: Deliver project milestones within tight deadlines and a dynamic work environment.

Technical Requirements

5+ years of Business Analyst experience with proven success in system implementation projects.
Previous experience in a ServiceNow implementation is a strong advantage.
ServiceNow Knowledge: Familiarity with ServiceNow's capabilities and limitations.
Documentation: Expertise in creating clear and detailed Business Requirements Documents.
Communication: Excellent verbal and written communication skills to liaise effectively with stakeholders, trainers, and development teams.
Training Material Development: Ability to create and communicate training content for technical systems.
Stakeholder Management: Strong ability to engage stakeholders and provide consistent communication and follow-up.
Time Management: Efficiently balance workload to meet deadlines in fast-paced environments.
Team Collaboration: A strong team player who works effectively with cross-functional teams.
Analytical thinking to assess complex processes, identify issues, and recommend practical solutions.
Ability to lead productive stakeholder and SME discussions to align on requirements.
Flexibility to adapt to evolving project needs in a dynamic environment.
Experience simplifying technical concepts for user-friendly training materials.