Admin Assistant - Retail & CRM Systems Expertise (ZR_18387_JOB)

This is a remote position.

Role Name: Virtual Assistant with Customer Service Skills

Schedule:

• Part-time, 20 hours a week flexible during client business hours with potential to transition to full-time
  

Client Timezone: AEST (Australian Eastern Standard Time)

Client Overview

Join a dynamic and growing retail/service business based in beautiful Harvey Bay, Queensland. Our client is at the forefront of their industry, leveraging cutting-edge technology to provide exceptional products and services. With a focus on both in-person and online sales, coupled with top-notch customer service, this company is poised for exciting growth and innovation.

Job Description

We’re seeking a detail-oriented and tech-savvy Virtual Assistant to play a crucial role in streamlining our client’s back-office operations while being prepared to engage in customer interactions. This position offers a unique opportunity to work with state-of-the-art systems, contribute to process improvements, and potentially grow into a full-time role. You’ll be instrumental in managing various CRM systems, organizing files, documenting procedures, and handling administrative tasks. Your skills will directly impact the efficiency and growth of this forward-thinking business.

Responsibilities

• Master multiple CRM systems including Lightspeed, ServiceMate, and Shopify, ensuring accurate and up-to-date information
  
• Expertly manage and organize files using Google Drive, creating an efficient digital workspace
  
• Craft clear, concise documentation for new and existing business processes
  
• Take charge of essential administrative tasks, freeing up time for core business activities
  
• Engage professionally with customers via phone or email, providing top-tier service
  
• Continuously update and maintain contact and company information across various platforms
  
• Collaborate with the internal team to identify and implement process improvements
  

Requirements

• Proven proficiency in CRM systems, with specific experience in Lightspeed, ServiceMate, and Shopify highly valued
  
• Exceptional organizational skills with a keen eye for detail
  
• Outstanding written and verbal communication skills in English
  
• Demonstrated experience with Google Drive and advanced file management techniques
  
• Ability to articulate complex processes into clear, easy-to-follow documentation
  
• Strong customer service orientation with a professional and friendly demeanor
  
• Self-motivated with the ability to work independently in a remote setting
  
• Flexibility to potentially transition from part-time to full-time as the business grows
  
• Enthusiasm for learning new systems and adapting to evolving business needs