Dedicated Care Coordinator (Secondment 6 Months)

Why Patients Need You

The Inflammation and Immunology Dedicated Case Coordinator (DCC) is a non-promotional, field-based role that supports patients’ access to Etrasimod therapy when prescribed by a licensed healthcare provider.

What You Will Achieve

The DCC is a subject-matter expert on reimbursement, access, and coverage issues that can educate patients/caregivers and healthcare providers on matters relating to reimbursement, access, and coverage. The DCC will serve as the primary point of contact for patients/caregivers and healthcare providers regarding the status of their request for reimbursement support and access assistance and will also provide updates to patients/caregivers and healthcare providers on their status as appropriate.

How You Will Achieve It

• Be the primary point-of-contact for patients/caregivers and HCP providers regarding the status of their request for reimbursement and access support for Etrasimod

• Answer questions from patients/caregivers relating to access and coverage

• Link the patient access support to meet patient needs, using RC-approved materials

• Coordinate as appropriate with other Pfizer colleagues and Patient Support Program /Hub employees to help resolve problems with patient cases

• Maintain a clear understanding of the Etrasimod patient access journey and requirements at each stage of the process, as well as the role played by patients/caregivers and HCP providers in the process

• Compliantly communicate the access landscape and options to patients/caregivers and HCPs.

• Develop an organized, concise and compliant way to manage assigned patient cases Work and lead cross-functionally with internal and external colleagues compliantly to improve the patient access journey

• Must conduct themselves with the utmost discretion and confidentiality

• Must adhere to strict company compliance guidelines and procedures

• Collaborate successfully with a diverse range of customers, clients, and stakeholders

• Effectively, compliantly, and clearly communicate with stakeholders to adopt ideas, actions, or positions through logical and engaging messages without direct authority

• Effectively link customer insights to the offerings and approved resources to address patient access barriers

• Build trust through compliant follow-up and knowledge of the access journey

• Demonstrate excellence in responsible business communication both written and spoken

• It will be this person’s role and responsibility to support access with HCP’s and opted in patients/caregivers that have been prescribed Etrasimod

Qualifications

Must-Have

• B.S. or B.A. degree - 10+ years of pharmaceutical (or related) experience in customer-facing roles/functions.

• Must live in Central or Eastern Standard time zone.

• 18 months minimum as a FRM, PAC, FAS or similar experience in access and Reimbursement and working with Polaris CRM System.

• Strong understanding of Reimbursement, Government Payment Systems, Provider/Carrier

• Networks, Co-Pay Assistance Programs, and knowledge of the Specialty Medication area.

• Appropriate and compliant communication and collaboration with cross-functional field based colleagues (Sales, Medical, FRM, PCA/SAS, KAM, Government Relations) to ensure optimal and appropriate patient access in both in-patient and out-patient accounts.

• Alignment with HQ stakeholders to ensure appropriate understanding of, and support for, patient access (e.g., Brand and Customer Marketing teams and PCA/SAS team).

Nice-to-Have

• Experience in a Patient and/or customer facing role requiring access and reimbursement education.

• Experience working with a HUB.

• Knowledge & Skill Sets Desired:

• Excellent communication skills, both written and verbal

• Exceptional relationship building skills, especially with elderly age groups

• Trust

• Integrity

• Empathy

• Patience

• Deliver meaningful & concise presentations

• Strong attention to detail and organizational skills

• Exceptional critical thinking skills with the ability to understand complex processes and effectively communicate to diverse community of patients

• Outstanding collaboration and networking abilities

• Ability to work in a team environment

• Understanding of Specialty Pharmaceuticals and Patient Journeys

• Adherence to Regulatory and Compliance Standards

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Other Job Details

• Work Location Assignment: Remote colleagues work from home 5 days a week or are field-based colleagues that are not affiliated with a Pfizer site.

• Ability to travel – Approximately 10% to 20%

• Time Zone: Standard Eastern Time/ Central Standard Time

• Last day to apply: December 20th

• Eligible for Relocation Package – NO

• Secondment 6 months

• If you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for 12 months or longer, you will be required to turn in your fleet vehicle for the duration of the non-driving secondment.  Please refer to the Fleet Policy and Procedures document for more information.

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Relocation assistance may be available based on business needs and/or eligibility.