ServiceNow Staff Software Engineer

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

The ServiceNow Staff Software Engineer will be a technical leader responsible for the architecture, design, and delivery of solutions on the ServiceNow platform. This technical leadership role is expected to serve as a liaison between business partners, solution and product leads, business analysts, developers, scrum leads, project managers, and other platform stakeholders. The Staff Software Engineer will apply sound architectural and design principles to devise innovative, reusable, reliable, and secure solutions to meet complex business requirements. 

Responsibilities:

• Perform architecture, design, development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting & Performance Analytics. 
• Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization. 
• Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best option, and implement the solution. 
• Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies. 
• Formulate and implement a quality assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing. 
• Create and execute automated test scripts using ServiceNow’s Automated Test Framework (ATF).  
• Develop detailed architecture, design and coding standards for the development teams to follow. Lead design and code walkthroughs. 
• Deploy the solution in Production and provide post go-live hypercare.  
• Analyze, troubleshoot, and remedy identified system issues. 
• Participate actively in automation efforts on the platform. 
• Establish the creation of standard artifacts, best practices, standards and learning plans. 
• Participate in the agile process to resolve technical impediments and assist in user story definition and sizing. 
• Coach and oversee the activities of ServiceNow Development resources based offshore. 

Basic Requirements:

• Requires a bachelor’s degree in Computer Science, Information Technology or related areas. In lieu of Bachelor’s degree, extensive familiarity with the field’s concepts, practices and procedures is required 
• 8+ years of experience working with IT Service Management solutions in an enterprise environment 
• 6+ years of ServiceNow architecture, design, development, implementation, and configuration experience 
• Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas  
• Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.) 
• Strong grounding in fundamentals of web application development (identity, security etc.). 
• Experience working with Shell Scripting and Mid Server Service Administration. 
• Solid understanding of the Common Services Data Model (CSDM) and CMDB Identification and Reconciliation Engine (IRE) for data ingestion. 
• Experience working with structured data, schema and databases. 
• Experience integrating internal and external (SaaS based) applications using RESTful APIs, OAuth 2.0 and GraphQL 
• Exposure to Identity Management and Single Sign on/Active Directory integrations. 
• Experience with Agile and Scrum development approaches 
• Ability to understand complex business needs and adapt appropriately 
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform 

Desired Characteristics:

• Certified ServiceNow Master Architect or Certified ServiceNow Developer or Certified ServiceNow Implementation Specialist or Certified ServiceNow Administrator 
• ITIL v3 or ITIL 4 Certification or equivalent practical experience 
• Relevant software development certifications. 
• Experience maintaining version control systems (Git etc.) 
• Experience with Automation and DevOps Practices 
• Comfortable leading in both technical and organizational contexts 
• Ability to communicate effectively both written and verbally to stakeholders and developers 
• Ability to build effective cross-functional relationships in support of delivering enterprise-wide solutions 
• Ability to execute within a fast-paced agile process 
• Experience working with large global / multinational corporations 

Additional Requirements:

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130,000 - $190,000 (bonus eligible)

We are accepting applications for this position on an ongoing basis.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

For LA County and City Residents Only:  NBCUniversal will consider for employment
qualified applicants with criminal histories, or arrest or conviction records, in a manner
consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance
Initiative For Hiring Ordinance, the Los Angeles' County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.