Account Manager, SMB

We’re hiring an Account Manager to join our Account Management division at EMARKETER.

EMARKETER is for people who are passionate, driven, curious and always striving to deliver excellence for our clients. Our mission is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Our team members embody EMARKETER’s core values: we serve our clients, we work as one team, we innovate and adapt, and we celebrate diversity and inclusion.

The Role & Team:

As an Account Manager, you will focus on ensuring customer success, retention and growth, while constantly looking for opportunities to broaden client relationships within our SMB accounts. An Account Manager’s client book is composed of innovative and fast-growing Ad Tech and Media companies. A successful Account Manager is a proactive problem solver with a dedication to client success and a strong sales acumen.

This is a hybrid role working from our New York City HQ at One Liberty Plaza two times a week.

The ideal candidate is:

• Committed to fostering an inclusive culture and values a representative workplace that embraces diversity of thought and experience.
• A strategic problem solver and negotiator who understands clients’ needs and always figures out a way to make it work. You think creatively to relieve pain points and circumvent obstacles to hit goals.
• A confident communicator who understands how to effectively tailor messaging and articulate value, be it in person, on the phone, or over email. You have an affinity for navigating difficult conversations and can hold your ground in negotiations.
• A results driven and a tenacious go-getter who’s excited by new challenges and stays positive in the face of adversity. You expect yourself to hit - if not exceed - your goals and know how to make it happen. A sales minded professional with an aptitude for building long-term relationships. You’re always looking for ways to optimize.

Key Responsibilities:

• Manage day to day relationships with portfolio of 110+ clients and develop account specific strategies 
•  Establish strong relationships with key client contacts; build advocates through value-driven conversations and solutions 
• Maintain consistent level of client activity which can scale across a large portfolio, specifically call volume and inbound/outbound to senior level client contacts
• Establish clear value proposition that shows the impact of EMARKETER on client’s business
•  Identify budget contributors and gain experience selling via a multi-threaded approach
•  Effectively negotiate contracts with a focus on growth
• Consultative selling, which meets the needs of our business and clients

Desired skills and experience:

• Full sales cycle Account Management experience 
• Dedication to client success with a proven track record for establishing value propositions which align with client’s business needs and challenges
• Eagerness to form multi-threaded relationships 
• Proven track record of quota attainment
• Prior expertise in digital marketing, media and/or SaaS is preferred

Salary & Benefits

• Base salary: $70,000-$78,000 (dependent on skills, experience, and competencies)
• Additional commission
• Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
• Comprehensive medical, dental, and vision insurance plans
• Matched and vested 401k plan
• Access to resources for financial planning guidance, family planning services, mental health reachout and Employee Assistance Programs (EAP)
• Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more