Customer Success Manager

Customer Success Manager

Help us foster thriving startup ecosystems

Tech startups can sprout anywhere, but their growth potential is tied to the richness of their home turf. Without access to the right knowledge, talent, and funding, even promising startups run out of steam. This makes a thriving ecosystem a cornerstone of startup success. Dealroom isn’t just a source of startup data; it’s one of the most notable sources of information in the tech ecosystem.

While we don’t call the investment shots, our database provides predictive power to our clients' investment strategies through data and AI - e.g., we help venture capital firms spot the next Spotify tree in the startup forest. Our Customer Success team makes this happen and sets our clients up for success. Do you want to help our organisation scale to be ready for our growth and build valuable relationships with our clients?

As a Customer Success Manager , you’ll

• Utilize your commercial experience to handle contract renewals, as well as up-, cross-, and keep selling.

• Own & manage a portfolio of Major and Tier-1 customers, deals and decision-makers.

• Work closely with our product- and insights team to inspire and educate customers about new product releases and relevant developments in the tech ecosystem.

• Establish meaningful insights and metrics around customer engagement that can be translated into concrete actions to further maximize net revenue retention

• Develop a deep understanding and finetune our CSM tech stack (mainly HubSpot, Mixpanel, Segment) and workflows with the goal to scale our CS operation, manage customer lifecycles and allocate focus accordingly.

• Ensure we remain highly visible within our clients to obtain a strong land & expand strategy

• Be responsible for achieving gross revenue retention and grow your book of business (main KPI)

• Help Dealroom.co develop new practices to manage accounts at scale (e.g. predictive health scoring, in-app guidance, mailing/messaging, 1-to-many initiatives)

You’ll join the Dealroom crew that nurtures worldwide startup innovation ecosystems! We are scaling our operations, so this role is the perfect launchpad for your further career - you can evolve in tandem with Dealroom. You will be a key part of accelerating the adoption of our proposition by identifying leads with customers ranging from corporates to startups and VC's to consultancy firms. A win-win proposition because each customer you onboard benefits from these ecosystems and, in turn, strengthens that community.

What we bring to the Deal

• A competitive annual base salary, commission and stock units plan.

• A job you own. Show us what you’ve got and we’ll help you get there!

• Great benefits incl. an Apple or Windows laptop of choice, flexible hours, a home office setup, travel expenses, a generous development budget, weekly workout sessions, et cetera.

• A truly inclusive setting: we are global and our team is made up of 30 nationalities.

• We’re not afraid of working remotely, but the doors of our Amsterdam office are wide open.

• A global lab for your ideas: all Dealroomers have an entrepreneurial mindset. We have a flat hierarchy and we love to hear your ideas - we won’t hesitate to turn the best ones into realities!

• Our assurance that we will continue to deliver on all of the above (and more).

Deal? Deal!
Want to know more? No problem. Share your LinkedIn/resume by applying. We will gladly talk you through the position and share more information if there is a match with the required skills.