Education Operations Manager

Location: Remote (preference for Utah candidates with proximity to corporate headquarters)

The Role:
Manage, grow, improve efficiency, and support the departmental and customer needs and services.
 
Responsibilities:
The Education Department Manager ensures the smooth & efficient running of administrative and growth tasks in the department. Specific responsibilities would include, but are not limited to:
 

• Daily review and coordination of AAPC student financing. Financing provided by external finance company, CLIMB. Coordination will include managing requested financing amounts, processing orders, working with sales team members on inquires and questions associated with CLIMB financing. Communicate with CLIMB on student’s behalf to work through course start dates and financing amount. Daily management of CLIMB online dashboard and reporting to management details on CLIMB application statuses and totals.
• Daily review of internal intranet report for AAPC distance learning courses, students that failed to complete registration upon ordering. Failures will need to be manually entered in the LMS and with follow up to send the course(s) login and enrollment email.  Intranet report to be checked several times during the day.
• Answer emails in AAPC Learning inbox and assist with emails in all other courses as required and needed by coaches.
• Assist with incoming calls & emails regarding general course issues, complaints, or special circumstances.
• Assist AAPC students with computer issues/problems and troubleshot to resolve student needs.
• Communicate effectively with Distance Learning Coaches regarding any student issues or special needs.
• Promote and communicate clearly with students and potential students/clients regarding AAPC & departmental offerings and services.
• Assist Education Licensee instructors with teaching resources; may include registration into LMS for access and technical assistance with ExamView software. Includes domestic and international.
• Review and approve AAPC instructor applications; send emails regarding approval vs. non approval and need for any additional required information. Includes domestic and international
• Coordinate yearly update of AAAPC Approved Instructor courses; included but limited to updating Blackboard courses, adding as product in database and working with marketing to update registration website.
• Support to sales teams on needs required for distance learning students and Education Licensees. Includes domestic as well as international.

• Provide support to AAPC Approved Instructor members as needed for required yearly CTU requirements.

• Manage yearly curriculum updates and addition into the LMS
• Manage LMS course builds; LMS and database processes
• Manage the Virtual Instructor Led Training and Bootcamp administrative and orientation processes.
• Hold 1:1 bimonthly with the Education Operations team; a weekly team meeting.
• Support and mentor Ed Ops team members, ensuring their success, align them with company goals, and help them achieve individual High Fives.
• Maintain a deep understanding of the Blackboard and Genius platforms.
• Learn and understand Salesforce as related to Bootcamp and VILT.
• Maintain database product catalog, create new items and bundles as required by business needs, support marketing and sales with updates, and remove older items and bundles as active.
• Host, attend, participate in meetings as required for Education Operation team needs.

• Proficiency in Microsoft Office 365.
• Ability to learn and navigate through multiple LMS platforms.
• One to two years of management experience.

• Compensation commensurate with experience
• Comprehensive benefits package including medical, dental and vision insurance
• Health Savings Account
• Generous PTO and Holiday Pay
• 401(k) retirement plan
• Remote/virtual-office consideration

AAPC is an Equal Opportunity Employer.
This company is committed to fairness and equal opportunity in our hiring practices. We do not discriminate on grounds unrelated to a candidate's ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success both for our company and for the individual’s professional growth.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.