Business Systems Analyst

At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke. 

We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply. 

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website 

The opportunity 

 Please note this is a 12-month contract.  Candidates can work  

remotely from anywhere in Canada. 

Reporting to Director, IT Solutions Delivery, the Business Systems Analyst (BSA) provides strategic analysis, planning, reporting, implementation and operation of projects and support efforts associated with the work of the Information Technology team and our core applications.  The BSA establishes and maintains relationships and effectively collaborates with internal business leaders, process owners and external vendors to align work efforts and help develop frameworks that enable successful business operations. The BSA understands the business and can elicit requirements from various levels of the business and help guide decisions for technical solutions. 

How you will make an impact every day 

Business Analysis 

• Thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.  

• Facilitation skills to elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, tasks and workflow analysis. 

• Understand and document as-is and to-be business processes and be a key contributor in designing solutions.  

• Create and refine business requirements document, preliminary design / mockup of new functionality and develop flow charts, functional diagrams, and step by step descriptions and interactions to communicate application design specifications for projects, as required. 

• Establish and clearly document requirements, develop use cases, create end user documentation and training materials and demonstrations. 

• Elicit reporting requirements and develop Power BI reports to support the business needs 

• Assist with business case development for IT projects, IT Assessments, project plans and associated project documents. 

• Aid with the development of tools and templates to facilitate the data/information gathering and analysis process. 

• Support the development of briefing notes, updates, presentation decks and stakeholder communications. Help synthesizing information and data into executive level reports to facilitate strategic decision making 

Advisement and Authority 

• Work with business groups to facilitate both tactical and strategic operations for the associated technologies including CRM, websites, fundraising and email platforms.  

• Understand short and long-term goals and objectives and recommend technical solutions and services.  

• Develop and propose options with pros/cons and risk, and work with business leaders and technology teams to finalize the best solution that meets business needs. 

• Act as a subject matter advisor which may serve as a point of escalation and become actively involved, as required, to meet schedules and resolve problems. 

• Manage issues proactively, including timely resolution and the identification of remediation opportunities. Identify and resolve systemic issues to help prevent them from repeating. 

• Look for opportunities for process improvements and automation 

Stakeholder Management 

• Ensure frequent, continuous and effective communications with team members, within IT, and with business leaders and stakeholders to set expectations and help set priorities appropriately. 

• Lead stakeholder requirements sessions driving discussions to uncover critical hidden requirements, the true business need and associated risks 

Who we need 

Education 

• Bachelor degree or college diploma in computer science, information systems, business administration or related field  

Experience 

• 5+ years of business systems analysis experience successfully delivering and operating medium to large scale system implementations (CRM/marketing and digital applications)  

• Significant experience in Marketing, Fundraising, Finance or Digital considered an asset 

• 2+ years of experience with Microsoft technologies, relational databases and business systems process design 

• 2+ years of experience with CRM, Financial Systems, Online Fundraising implementations, Email platforms (experience with Blackbaud CRM, Salesforce Marketing Cloud considered an asset) 

• Integration experience between different business systems and working with integration tools considered an asset  

• Proficiency with standard MS Office applications, MS Visio, MS Project and MS Power BI 

Skills  

• Experience in creating clear and detailed business requirements and functional specification documents.  

• Strong SQL skills and experience 

• Strong database design, development skills and experience 

• Strong use case development and end to end testing and management skills and experience 

• Solid understanding of network operations, application development life cycle and database administration / management to facilitate successful execution of deliverables working with these teams. 

• Integration experience including between different business systems and working with integration tools  

• Experience reading code and understanding the impact an asset 

• Strong interpersonal skills in areas such as teamwork, facilitation and negotiation 

• Excellent verbal and written communication skills. Ability to interact professionally with a diverse group (executives, managers, subject matter experts, developers, QA, software architects). Ability to tailor information to the audience in a way that establishes rapport, influences others and gains understanding at all levels. 

• Familiar with Agile and/or Waterfall project execution.   

• Skilled in user story development. 

• Ability to work in fast paced, agile and multiple stakeholder environment. Ability to work according to a plan and with minimum oversight.  

• Ability to prioritize and work on multiple tasks across multiple stakeholders. Work with the project teams (including both business and technical staff) and internal and external stakeholders and see a work request or project to a successful completion.  

• Highly self-motivated and directed with an attention to detail  

• Proven analytical, evaluative, and problem-solving abilities 

What we offer 

In addition to a competitive salary, Heart & Stroke believes that time off is integral to the personal health and wellness of our employees.  We offer paid wellness days and personal days.  In addition, we provide health, medical, dental and vision benefits.  Furthermore, our staff enjoy flexible hybrid working arrangements and support with reimbursement for mobile phones and home office set up.  

Apply now 

If you want to join the fight to beat heart disease and stroke while building an engaged and giving community, apply by January 3, 2024. Applicants must be currently residing in Canada and legally entitled to work in Canada. 

To learn more about our mission, our values and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website.   

We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you.  At this time, interviews are currently being conducted via phone or video call, so we look forward to ‘virtually’ meeting you!