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Service Readiness Engineer

extra holidays - extra parental leave - fully flexible - 4 day week
Remote: 
Hybrid
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Genoa (IT)

Offer summary

Qualifications:

University Degree/Master's Degree in IT or related field, 1-3 years of experience in healthcare service engineering, Advantage if has Cloud SW operation experience, Proficient in English and Italian.

Key responsabilities:

  • Gather feedback for product serviceability improvement
  • Create and review service and training documentation
  • Execute testing and validation plans for products
  • Coordinate service plans globally throughout lifecycle
  • Maintain Customer Support Product Plan
  • Manage First of Kind installations as SME
Philips logo
Philips XLarge https://www.philips.com/a-w/about.html
10001 Employees
About Philips
Over the past decade we have transformed into a focused leader in health technology. At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities. We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data. As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better. Visit our website: http://www.philips.com/ Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html
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Job description

Job Title
Service Readiness Engineer

Job Description

Vue PACS, is an image-management software that provides scalable local and wide area PACS solutions for hospitals and related institutions. This technology archives, distributes, retrieves, and displays images and data from all hospital modalities and information systems. Vue RIS is a system designed to improve radiology workflow.
This products provide a complex solution and technology integrate with Electronic Medical Records (EMRs), Radiology Information Systems/Hospital Information Systems (RIS/HIS), and Health Level Seven (HL7) brokers to ingest patient demographic and clinical information. The system also connects to radiology modalities to ingest clinical images from various hospital departments. Vue PACS and RIS are key products in the radiology department



Your role:

  • Product Serviceability Improvement: Gather feedback and identify improvement opportunities to enhance product serviceability.

  • Go-to-market materials: Create and review materials, including service documentation, customer documentation, and training packages for on premise and cloud solutions.

  • Service Testing and Validation: Execute service expert testing and validation plans to ensure product quality and readiness for commercialization.

  • Global Service Coordination: Coordinate and verify WW service plans and activities with the global service community throughout the product lifecycle.

  • Customer Support Product Plan (CSPP): Update and maintain the CSPP to ensure accurate and up-to-date service information.

  • Service Training: Define service training requirements for assigned products or programs.

  • First of Kind (FOK) Installations: Manage FOK installations as an SME and provide valuable feedback to stakeholders.



You're the right fit if you have:

  • Educational Background: University Degree/Master's Degree or equivalent in IT, technical field, or a related field.

  • Experience: 1-3 years of experience in Service/Technical engineering from the healthcare industry or enterprise organizations

  • Cloud SW operation experience – advantage

  • Language Proficiency: English language skills in addition to Italian.

We kindly ask to submit your CV in English


About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#EU-LI

#RadiologyInformaticsItaly

 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Service ImprovementCloud OperationsProduct LiteratureService ManagementSystem TestingCustomer SupportHospital Experience

Other Skills

  • Teamwork
  • Communication
Are you interested?

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