Privacy Program Manager (Remote)

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/

The Privacy Office's mission is to go beyond baseline compliance to focus on centralizing and prioritizing the safeguarding of personal information entrusted to us by our customers and employees. Aligned with Cengage's mission to improve lives through education, we have established strategic goals centered around privacy risk management, privacy awareness and engagement, and achieving operational excellence, among others.

In close collaboration with the Sr. Privacy Counsel, the Privacy Program Manager will have the opportunity to help build and lead a world-class, global privacy program. This position offers the opportunity to work across functions, integrating privacy into our business practices and taking charge of daily operational duties. We seek a proactive, driven individual with outstanding communication skills, a strong passion for privacy and education, and a talent for assisting teams in implementing privacy requirements effectively.

What you'll do here:

• Collaborate with the Senior Privacy Counsel to provide strategic privacy guidance and support to colleagues across all functions and business units.

• Proactively identify and assess potential privacy risks, and effectively manage response, remediation, and escalation.

• Establish and maintain a structured framework for tracking, reporting, and driving key privacy initiatives.

• Work closely with Legal Operations on the day-to-day operations of the privacy program, as well as specialized privacy projects as required.

• Take the lead on the cookie compliance program.

• Conduct privacy reviews of new and existing vendors as part of Cengage’s third-party risk management program.

• Assist with data mapping, including by conducting informational interviews and creating and maintaining records in our privacy platform.

• Spearhead the improvement of processes and procedures for addressing data subject requests, such as access, deletion, correction, and portability.

• Develop, maintain, and enhance privacy-oriented documentation to meet evolving regulatory requirements and uphold the highest privacy program standards.

• Conduct privacy impact assessments of programs, systems, products, and services.

• Monitor the privacy inbox, triage incoming matters, and track them from intake to completion.

• Promote a culture of privacy awareness by assisting with the implementation, management, and enhancement of the company's privacy awareness and training program.

• Stay current with privacy regulatory trends and industry standards.

Skills you will need here:

• Minimum of 8 years of experience in privacy-related work, preferably with experience in building privacy programs

• Strong understanding of domestic and global privacy laws

• Demonstrated ability to effectively communicate complex privacy concepts in a way that empowers non-expert audiences with actionable insights.

• Excellent verbal and written communication skills, with the ability to construct clear and concise analyses and interact with leaders across the business.

• Skilled in building strong working relationships with colleagues at all levels.

• Demonstrated problem-solving approach that is practical and collaborative, with the ability to make sound decisions and exercise good judgment.

• Strong organizational skills with the ability to balance and effectively prioritize short and long-term project deadlines in a fast-paced environment.

Preferred:

• Experience working with technology companies, particularly in the edtech and/or education sectors

• CIPP or CIPM or another relevant privacy certification

• Experience working with a Privacy Management Platform (e.g., OneTrust, TrustArc, etc.)

• Firm grasp of FERPA, COPPA, and student privacy regimes is a plus.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.