Business Partner, MSSP Field Alliances Operations (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

The Business Partner role under field Alliances Operations will be responsible for day to day operations supporting the rapidly growing CrowdStrike MSSP partner ecosystem as well as Crowdstrike Alliances/Partner leadership team and wider Alliances/Partner team. This role will have an emphasis on managing strong Salesforce data and partner program integrity with emphasis on our partner facing processes. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability, and be the partner advocate. 

What You'll Do:

• Partnering with MSSP Partner Leaders and their teams with emphasis to assist with Channel strategy with data led insights into trends, gaps and opportunities to execute the plan.
• Continuous enablement of wider Alliances/Partner team to ensure seamless execution of partner related processes and initiatives.
• Managing day-to-day operational tasks to support MSP Partners, Partner Managers, and Sales teams.
• Understanding and interpreting data and ability to prepare metrics and KPIs that are shared with management on a regular basis.
• Managing partner onboarding and compliance support. Assisting with complex contractual cases.   
• Ensuring all partner deals are properly categorized and correct partner attribution is tagged. Regional deal support. 
• Advising on process enhancements and liaising with IT, capability and GTM teams. 
• Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future. 
• Participating in the Annual Planning Process.
• Investigating and Resolving Commissions issues escalated by the Comp Team.
• Instituting best practices and scalable processes, including data flow.
• Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners.
• Implementing new processes and process enhancements within the Americas.
• Delivering regular enablement sessions for wider Alliances/Partner sales teams. Onboarding of new hires. Managing knowledge transfer and training materials. 
• Training shared services team, and acting as a point for escalation. 

What You'll Need:

• Bachelor's degree
• Minimum 10 years of (Partner / Channel) Operations experience
• Minimum 5 years of MSSP Operations experience
• Strong working knowledge of how MSPs run their business
• Strong analytical background and ability to flush out anomalies
• Be a self-starter, detail and process oriented, and operationally-minded
• Excellent presentation, communication, and influencing skills, with strong business partnership experience
• Expertise in business applications including Excel, PowerPoint, Salesforce and Tableau
• Ability to work in a fast-paced environment and manage through ambiguity and change 
• Curious minded and willingness to constantly improve experience for our partners and internal teams 
• Ability to optimize and prioritize tasks

#LI-CL1

#LI-Remote

Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards

• Competitive vacation and flexible working arrangements 

• Comprehensive and inclusive health benefits

• Physical and mental wellness programs

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Offices with stocked kitchens when you need to fuel innovation and collaboration

Right to Work