JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We are seeking a skilled Integration Support Specialist to join our Implementation and Engineering Services team. The successful candidate will be responsible for handling complex technical issues for the largest companies we work with. This role requires in-depth technical knowledge, strong problem-solving skills, and excellent customer service abilities.
Key Responsibilities:
Receive and manage escalated technical issues from Level 1 support
Diagnose and resolve complex software and network problems
Provide advanced technical support to customers via phone, email, and remote access tools
Develop and maintain technical documentation for internal use
Collaborate with other departments to address recurring issues and improve product quality
Mentor and provide technical guidance to other Level 2 teams
Identify and escalate critical issues to Level 3 support or development teams when necessary
Maintain up-to-date knowledge of company products, services, and industry trends
Participate in on-call rotations to provide after-hours support as needed
Other Responsibilities:
Troubleshoot intricate integration efforts and the interoperability of various technology stacks.
Collaborate and review solutions with integrators and developers within the engineering practice to ensure each integration maintains a consistent level of quality and standards.
Personal development
Fully understand the products, workflows, features, relationships and how these are used by our broader customer base
Stay up to date on new features releases, known issues, work arounds and processes (Release Management)
Interact with departments related to and connected to support to build relationships and discover opportunities for cross-departmental collaboration and growth
Be the liaison between Tier 2 Support team and upper-level Tech Ops and Engineering resources
Requirements:
3+ years of experience in technical support, preferably with 1+ years at Level 2 or higher
Troubleshoot and debug technical issues, providing timely resolutions.
Proven ability to investigate and document high visibility issues for escalation
Ability to explain complex situations to a wide audience
Excellent problem-solving and analytical skills
Strong verbal and written communication skills
Ability to explain complex technical concepts to both technical and non-technical audiences
Experience with ticketing systems and remote support tools
Independently motivated
Ability to multi-task in a fast-paced environment
Preferred: working knowledge of the Corrigo or IWMS related applications
Sound like you? Before you apply it’s worth knowing what we are looking for:
In-depth troubleshooting and problem-solving
Customer service orientation
Time management and prioritization
Teamwork and collaboration
Adaptability and continuous learning
3 years of strong technical integration experience supporting complex applications
Coding experience a plus (SQL, HTML, XML)
Experience with SQL Server Management Studio a plus
Strong analytical and troubleshooting skills
Solution design and development skills
Excellent attention to detail
Independently motivated
Ability to multi-task in a fast-paced environment
Preferred: working knowledge of the Corrigo or IWMS related applications
Estimated total compensation for this position:
80,000.00 – 110,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:
Remote –Atlanta, GA, Dallas, TXIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
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