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Director Go-to-Market Operations (f/m/d)

Remote: 
Full Remote
Experience: 
Expert & Leadership (>10 years)
Work from: 
Germany

Offer summary

Qualifications:

Strategic mindset with leadership experience, Proven program management skills, Expertise in Go-to-Market processes, Strong ability to optimize customer experiences.

Key responsabilities:

  • Ensure alignment of company roadmap with GTM strategy
  • Manage core customer processes and team execution
Trusted Shops logo
Trusted Shops Internet Large https://www.trustedshops.com/
501 - 1000 Employees
About Trusted Shops
The European trust brand. It‘s all about trust We dream of a digital world we can trust. That’s why Trusted Shops has been working hard since its founding in 1999: to ensure that we can all make the best possible decisions in an increasingly digital world. We started with our Trustmark including Buyer Protection for more orientation and real security when shopping online. Today, our feedback system brings real transparency to all digital sectors, far beyond just e-commerce, and we offer online shops legal services, ranging from protections against Abmahnungen (German legal warnings) to data privacy solutions. One team of experts, all liberties of work The most important value in our company is trust. Of course, this also means that we trust each other and treat each other kindly. We, as a team of over 700 colleagues, strive for a common result: to make our customers, partners, and colleagues happy. To achieve this, we work together with passion and dedication – and a lot of joy. It doesn't matter from where each individual works; whether from one of our 6 offices in Europe, from home or wherever it suits them best. Trusted Shops connects people, brands, and organizations. Get connected with us and use your skills to make the world a better place. Are you interested in working for Trusted Shops? https://etrusted.com/en/jobs/ Imprint: https://business.trustedshops.com/consent
See more Trusted Shops offers

Job description

The application must be sent in English!

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Wir bei Trusted Shops haben es uns zur Aufgabe gemacht, digitales Vertrauen zwischen Menschen und Unternehmen zu schaffen. Unser Ziel ist es, die #1 Community of Trust zu werden. Unsere einzigartige Kombination aus Trustmark, authentischen Kundenrezensionen und Käuferschutz hilft Millionen von Verbraucher*Innen, jeden Tag vertrauensvoll online einzukaufen.


Wir suchen eine*n Director (f/m/d) GTM Operations, der*die unser dynamisches Team verstärkt. Diese*r spielt eine entscheidende Rolle bei der erfolgreichen Umsetzung der Go-to-Market-Strategie des Unternehmens und der Verantwortung für zentrale Prozesse. Diese Position erfordert eine strategische Denkweise, um hochgesteckte Ziele in umsetzbare Pläne zu übersetzen, die Ausführung zu überwachen und die Abstimmung zwischen verschiedenen Funktionen sicherzustellen.  


  • Programm-Management: Sicherstellen, dass die Unternehmens-Roadmap mit den strategischen Go-to-Market-Zielen übereinstimmt, während die Führung auf dem Laufenden gehalten wird und die Projekte auf Kurs bleiben.
  • Verantwortung für zentrale Kundenprozesse (GTM): Entwickeln und optimieren Sie zentrale Go-to-Market-Prozesse, um das Kundenerlebnis zu verbessern, skalierbare Abläufe zu gewährleisten und Technologieinitiativen mit strategischen Zielen abzustimmen, um die Effizienz zu steigern.
  • GTM-Koordinatoren: Unterstützen die regionale Ausführung strategischer Initiativen und Projekte und stellen sicher, dass diese lokalisiert werden und fungieren als Center of Excellence.
  • Teamleitung: Leitung von drei kleinen Teams aus Fachexperten (Professional und Senior Level)

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
German
Check out the description to know which languages are mandatory.

Hard Skills

Go-to-Market StrategyProject ManagementCustomer Experience Strategy (CX)Process OptimizationCross-Functional Coordination

Other Skills

  • Team Leadership
  • Strategic Thinking
  • Program Management
  • Collaboration
  • Communication
  • Problem Solving
Are you interested?

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