As Virtuagym keeps on growing, we are now looking for a full-time French-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the French market and manage their success! Will you join us in our quest to create a healthier and happier world?
This is a remote position (within the Netherlands), where you will be working for our Amsterdam office. We are a remote-friendly company, meaning you can work from your home whenever you want, and of course at our office (with rooftop terrace) that is located in the heart of Amsterdam. It’s up to you! Additionally, you can work from any location you want within Europe up until 4 weeks at a time for a maximum of 12 weeks in a year.
What the role looks like
As our Customer Success Manager focused on the French & International region you are responsible for relationship management of several of our most important accounts, such as large-scale gym chains operating on an international level. You will add to the process of engaging and motivating our key customers to use our software and retaining our customer base every day. You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym.
You'll be joining an agile team: after the daily stand-up, you'll tackle your daily priority list. On your agenda for the day is a catch-up with one of your accounts to align on the next steps in the implementation of their own app, built by our Product Development team. After a great call you'll move on to speaking with a Product Manager to discuss newly launched exciting features for your accounts. Next on the agenda is an onboarding call for a recent addition to your account portfolio and you'll wrap up the day by planning the upcoming review meetings.
Some of your key tasks as a Customer Success Manager
Develop a trusted advisor relationship with customers helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
Manage the onboarding process, training and implementation.
Maintain an in-depth understanding of our product and speak with customers about the most relevant features or functionalities for their specific requirements.
Act as a product champion, driving adoption by being a true expert and advisor.
Proactively engage with your customers to identify expansion opportunities.
Increase renewals and reduce churn by early identification, escalation, and mitigation of risks.
Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews.
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